Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

About the role

Four Seasons Hotel New Orleans is looking for an on-call massage therapist. As an integral member of the Spa, the Massage Therapist position performs body treatments according to established Four Seasons protocols. The Massage Therapist also complies with Four Seasons core and culture standards. This position ensures all guests experience pure peace and relaxation.

We are looking for individuals who have a solid knowledge of various treatment protocols and all candidates must have a current qualification and massage license, where applicable. This position is physical by nature and requires candidates to meet all of the essential functions of this position. Fluency in reading, writing and spoken English is required. All candidates will have a warm and welcome smile and a positive attitude.

What you will do

• Set-up and maintain Spa including refreshments in pre-treatment and treatment areas. 
• Handle all guest interactions with the highest level of hospitality and professionalism; accommodate special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with Spa services.  
• Assist guests to their appointments as they relate to Spa services.  
• Ensure an adequate supply of all guest supplies and amenities within the treatment room and lounges and ensure immaculate presentation of these items.  
• Ensure treatment rooms are fully stocked with linen and supplies at all times.  
• Maintain clean work areas in Spa Dispensary and Staff Room.  
• Appropriately utilize reservation systems, maintenance records, and Guest Experience database as vehicles of communication to ensure guest satisfaction with all services provided.  
• Adhere to Four Seasons standards and massage and body treatment sequences of service. 
• Properly prepare, operate, and clean/sanitize all equipment in the treatment rooms and Spa areas. 
• Ensure compliance of daily and opening/closing checklists by walking and ensuring all areas of treatment rooms are well maintained, stocked, and cleaned to ensure high quality presentation and repair of all equipment.  
• Work harmoniously and professionally with co-workers and supervisors.

What you bring

• 1-2 years' experience in a luxury spa environment or equivalent is preferred
• Massage license is current as per state law
• CPR, First Aid Certified preferred
• This position is physical by nature and requires candidates to meet all of the essential functions of this position
• Fluency in reading, writing and spoken English is required

What we offer:

• Competitive Salary and wages
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• We are seeking candidates who are able to work part-time or on-call. Candidates must be able to work mornings, nights, weekends, and holidays.

Learn more about Four Seasons Hotels and Residences via the following links:

Four Seasons Hotel and Private Residences New Orleans: https://www.fourseasons.com/neworleans/ 

YouTube: http://bit.ly/WeAreFS 

Facebook: http://bit.ly/WeAreFS_FB 

LinkedIn: http://bit.ly/WeAreFS_LI 

Twitter: http://bit.ly/WeAreFS_TW 

Instagram: http://bit.ly/WeAreFS_IG 

See what our employees are saying at: #FSEmployee 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal