Job Description

Spa Therapist – Permanent

£14.86 per hour - 40 hrs per week

KYN Hurlingham, 28 Daisy Lane, London, SW6 3DD

About KYN KYN is a brand-new care home company focused on offering an elevated approach to care: Individualised journeys built around the needs and interests of our residents in beautiful surroundings with life-enriching practices.

KYN HURLINGHAM is our second home which opened in 2024. It’s a 32-bedroom home offering each resident an elegant and comfortable bedroom, communal areas for dining and reclining. We have a further two care homes in development in London.

We are passionate about our people; we seek out those who have a true vocation for care or hospitality.

About the opportunity

As a Spa Therapist, you will be responsible for:

• To support the Life and Enrichment Wellbeing Lead in creating a warm and welcoming atmosphere and consistently delivering an exceptional spa experience/treatment for our residents
• To deliver a variety of spa services (e.g. manicures, pedicures, massages, and facials) to a high standard
• To support the Life Enrichment and Wellbeing Lead/Life Enrichment and Wellbeing Co-ordinators in the implementation of a whole home approach to the provision of meaningful occupation for all residents, taking a proactive attitude towards the engagement of all residents at all times
• To support residents with a range of diagnoses, including dementia and delivering spa treatments for residents who are cared for in bed
• To welcome, assist and handle residents’ queries and questions in a friendly, prompt, and professional manner
• To provide recommendations and advice to our residents on treatments and products, including additional services such as holistic heath
• To ensure high standards of cleanliness and best practices are always maintained and that health and safety compliance and procedures are adhered to
• To have excellent communication skills, to have product and service knowledge to effectively provide wellness solutions to meet the needs of our residents
• To care for equipment and use appropriate amounts of product to assist with cost controls
• To schedule hairdresser appointments and liaise with relevant third parties
• To be flexible with your schedule, supporting the needs of the spa and Life Enrichment Team
• To support the team in leading life enriching activities and delivering hospitality services when needed
• To work effectively and efficiently without direct supervision
• To create a nurturing environment where our residents and their family members feel loved, happy, safe and secure
• To work as part of a team and communicate with other departments to ensure excellent quality and service
• To perform prep work and restock as required
• To undertake any administration and reception duties as requested, including liaising with residents and families to book spa treatments
• To attend training when required
• To be fully aware of and comply with rules and regulations
• To act as brand ambassador who demonstrates and leads the KYN values

About you

• You will have experience of working within a beauty therapy venue
• You will have NVQ Level 2 or 3 qualification in Beauty Therapy
• You will be a professional, who understands the importance of delivering and maintaining high standards – keeping a safe, clean, and compliant environment
• You will have strong communication skills, a corporative and polite manner, and an eye for detail
• You will be trustworthy, caring, adaptable, friendly, and patient and continuingly striving for excellence

About our commitment to you

• Competitive salary and benefits
• 28 days annual leave including bank holidays
• Complimentary meals, hot drinks, and snacks throughout your shift
• Bespoke company induction and on-going training programmes at all levels
• Access to the best-in-class equipment and technology
• Custom-made uniforms provided
• Employee assistance programme and other attractive wellbeing benefits
• Discount schemes
• Company contributory pension scheme & life insurance
• And much more……

To find out more about KYN, our teams and values please visit www.kyn.co.uk/careers

KYN is an equal opportunities employer.

To be considered for this role you will have to provide proof of right to work in the UK and consent to an enhanced DBS check.

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