Job Description

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

• Be able to follow through Radisson Hotel Group and SPA services and Standard Operation Procedures (SOP).
• Uphold standards of hygiene and sanitation as per health and safety regulations.
• Work to specific treatment allocations within the required time frame of the treatment.
• Adhere to all treatment protocols at all-time avoiding error in treatment.
• Assist in all areas of the Spa operations as requested by management.
• Must have a thorough knowledge of the numerous modalities, possess a general understanding of all Spa Services offered, including special offers and promotions.
• Provide accurate, appropriate and immediate responses to all requests by guests.
• Maintain a positive attitude and contribute towards a quality work environment.
• Handle guest’s questions and concerns professionally and courteously.
• Possess the ability to work without supervision.
• Minimize or eliminate losses through negligence by adhering to monitoring programs.
• Communicate to management all occurrences involving staff or guest in the Spa that require attention.
• Booking appointments and responding to all enquiries done either in person, over the phone or via email
• Handling of payments for treatments and daily cash-up procedures and other basic administrative duties
• Possess excellent communication skills to ascertain and provide solutions for all the guests needs.
• Project enthusiasm and enjoy working in a multi-cultural environment.
• Be a positive and self-motivated team player.
• Able to manage workload in order of priorities.
• Ensuring all operational procedures are met, and standards of appearance and codes of conduct are adhered too.

Qualifications

• Qualified Health & Skin Care Therapist with nationally recognised Diploma (minimum 2-year course).
• Experience required of at least 2 years in a luxury Spa or Hospitality environment. (Previous experience at a Resort environment or Cruise Ship is advantageous)
• Confident and competent to perform all face & body treatments and home-care recommendations.
• Reading, writing and oral proficiency in the English language.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.