Job Description

COMPANY

Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a Spa Therapist to join our dedicated team at The Westin and Four Points by Sheraton Brisbane

Be where you can do your best work, begin your purpose, belong to an amazing global team and become the best version of you.

Role Overview

The Heavenly Spa by Westin offers a tranquil retreat in the heart of Brisbane City. Immerse yourself in serenity with our relaxation pods, indulge in rejuvenating facials, soothing massages, and revitalizing body treatments—all thoughtfully designed to calm the mind and refresh the spirit. Extend your experience by enjoying our resort-style pool, steam room, and the convenience of complimentary valet parking.

Join our team as a Spa Therapist at the Heavenly Spa by Westin. In this role, you'll provide guests with personalized sensory experiences, from indulgent massages and purifying facials to invigorating body therapies. With five treatment rooms, including two designed for couples, and a steam room, our spa is an oasis of calm within The Westin Brisbane.

Key responsibilities

• Provide professional services, including massage, body treatments and facials, tailored to guests' needs.
• Assess guest needs, inquire about contraindications, and evaluate skin condition to ensure the appropriateness of scheduled treatments.
• Offer personalized advice on proper skin and body care and recommend home care regimens to maintain results.
• Promote and sell spa services and retail products with a balanced focus on service delivery and product sales (50/50 split).
• Prepare treatment rooms and workstations with necessary products, equipment, and supplies to ensure guest comfort and safety.
• Escort guests to and from treatment areas, ensuring a seamless and relaxing experience.
• Maintain cleanliness and hygiene by cleaning, maintaining, and sterilizing tools and work areas.
• Monitor and adhere to the daily schedule, managing time effectively to stay on track with appointments.
• Handle inappropriate guest behavior professionally by stopping service and notifying the supervisor or manager.
• Perform reception duties, including checking in guests for the spa, managing reservations, and answering inquiries in line with department policies and 5-star etiquette.
• Maintain and update the schedule regularly, ensuring all service bookings are confirmed and properly documented.
• Confirm guest appointments by calling to verify details such as date, type, time, and preferences for scheduled services.
• Report accidents, injuries, and unsafe conditions to management promptly.
• Complete safety training and certifications as required and follow property-specific emergency procedures.

About you

• Minimum of 1 year of experience in a spa, ideally within a luxury spa environment.
• Confident in upselling and promoting retail products and spa services.
• Passionate about the spa industry with a desire to grow and learn.
• Open to exploring new product ranges, spa experiences, and equipment.
• Maintain up-to-date skills and hold a recognized Beauty Therapy Diploma or Certificate III-IV.
• Flexible availability to work on a 7-day rotating roster, including evenings, early mornings, weekends, and public holidays.
• Demonstrate a proven track record of relevant experience, strong communication skills (both verbal and written), excellent attention to detail, and a vibrant, engaging personality.

Benefits

• Uniform
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great places to work’ certified

Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency. This is your chance to become part of the Westin Heavenly Spa team!

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at sarah.black1@westin.com

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