Job Description

Sofitel Auckland – Modern Luxury Meets Avant-Garde Style

At Sofitel Auckland Viaduct Harbour, guests indulge in a decidedly chic encounter that blends the spirit of Aotearoa with the French Art de Vivre Here, luxury is more than comfort—it’s a couture experience. From the finest details to the most elaborate flourishes, every touch is designed to enchant. As proud “Ambassadors” of l’Art de Vivre around the world, our team delivers hospitality excellence and heartfelt service, tailor-made for every guest.

We are seeking a passionate and experienced Part-Time Spa Therapist to join our luxury wellness team at Sofitel Auckland Viaduct Harbour, delivering exceptional treatments and creating memorable guest experiences that embody the French Art de Vivre.

Must have current working authorisations in New Zealand.

• Primary focus on sense of guest arrival/departure, hands-on treatment, cleanliness, room ambience, and overall spa experience. Empathetic, friendly, and able to make people feel beautiful inside and out.
• Establish a long-term relationship with customers.
• The leading expert in all areas of retail and treatments. Able and available to answer any questions that guests may have and give them extensive feedback and demonstration if applicable; with an ability to execute suggestive and add-on sales.
• Perform treatment most suited to guest utilising a range of techniques.
• Knowledgeable about all aspects of treatments, spa therapy and the facility.
• Monitors, maintains and re-stocks assigned room with products, supplies, disposables and work tools.
• Maintains a commitment to the company vision and the “spirit” of the organization.
• Any other reasonable request as required by your supervisor or Management.

Qualifications

• Minimum 2 years of experience in spa or wellness management within a luxury hospitality setting.
• Hold qualifications in Beauty and/ or Massage therapy
• Exceptional grooming & articulate in communication
• Organises time and work efficiently, have a positive can-do attitude
• Effective verbal and written communication skills
• Has the ability and willingness to undertake further development
• Works under pressure without negative impact;
• Develops and maintains co-operative working relationship
• Projects professional image at all times through personal presentation / interpersonal skills
• Initiates contact and establishes rapport easily

Additional Information

• Learn your Way - Access to our Docebo so you can Earn while you Learn!
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• Complimentary meals on shift
• Accor's Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer
• Access to our Employee Assistance Program