Job Description

LGG - The g Hotel & Spa is Limited Edition, which is a collection of distinctive hotels that have their own characters. Our diverse and friendly teams focus on delivering exceptional guest care, ensuring every guest feels welcomed. Limited Edition is a part of the Leonardo Hotels portfolio.
The Spa Therapist will support the smooth running and objectives of the Spa department. All members of the Spa department will work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Spa Therapist, we want you to take pride in everything you’ll be doing to support the Spa Manager and keep our spa running smoothly. Take a deep breath because you’ll be stepping into a busy role! You’ll be working as part of a vibrant team to deliver first-class hospitality to our guests in the hotel’s spa.
If you’re our ideal Spa Therapist, you will:
• Offer exceptional guest care at all times
• Implement departmental SOPs consistently with particular adherence to Health and Safety standards whilst carrying out treatments
• Ensure that treatment rooms operate efficiently with regular cleaning taking place and treatments carried out to meet 5* guest expectations
• Maintain excellent knowledge of the treatments, services and prices offered in the spa, including seasonal promotions and offers
• Liaise directly with the Spa Manager and Head Therapist on sales targets and record daily sales figures accurately
• Maintain good knowledge of relevant spa trends, treatments and products available on the market
Some of the perks our Spa Therapist could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe

• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops

• Talent referral scheme

• Thank You Week: from ice cream trucks to yoga classes and lots in between!

• Wellbeing Calendar

• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Spa Therapist?

We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!