Job Description

Crystalbrook Riley is a five-star luxury hotel in Cairns, where contemporary elegance meets a relaxed, tropical spirit.

Always living in the moment, Crystalbrook Riley brings together striking design, thoughtful luxury and a strong connection to place. With an environmentally conscious approach, a celebration of the contemporary and a passion for elevated guest experiences, Crystalbrook Riley offers sophisticated accommodation, vibrant dining, distinctive events and memorable moments shaped by the energy, colour and spirit of Cairns.

Bold, stylish and effortlessly welcoming, Crystalbrook Riley is more than a hotel. It is a place to connect, celebrate and experience luxury with personality.

The Opportunity:

As a Spa Therapist, you will play a key role in delivering a calm, personalised and memorable experience for every guest who visits Eléme Day Spa.

From the moment a guest arrives through to the completion of their treatment, you will create a seamless journey, delivering treatments with care and precision, building genuine connections and ensuring each guest feels relaxed, valued and well looked after.

Working within a professional and supportive spa environment, you will follow established treatment protocols while bringing your own attention to detail and warmth to each interaction. You will confidently recommend treatments and homecare products, contributing to both guest wellbeing and overall spa performance.

This is a casual role offering approximately 16-24 hours per week, with the opportunity for additional shifts.

The Talent:

You are a qualified and passionate Spa Therapist who brings care, professionalism and attention to detail to every treatment. You take pride in creating a welcoming and relaxing environment, with a genuine focus on guest wellbeing and experience.

You will bring:

• A Diploma in Beauty Services or equivalent qualification
• Previous experience in a Spa Therapist role within a hotel or spa environment
• Strong knowledge of massage and beauty treatments, including current industry trends
• Confidence recommending treatments and homecare products
• A strong focus on hygiene, presentation and service standards
• Excellent communication and interpersonal skills
• A warm, professional and guest-focused approach
• Availability to work across a 7-day roster, including weekends and public holidays

Why Us:

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable luxury practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast-growing, dynamic environment
• Regular service recognition and team engagement events

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.