Job Description

Crystalbrook Byron is a 5-star resort nestled in 45-acres of magical subtropical rainforest, just 5 minutes from the hub of energy that is Byron Bay. Our resort is a rainforest retreat and a slice of luxury, all wrapped into an environment that relaxes hearts and reinvigorates minds. Join us in our mission to create a more sustainable and memorable guest experiences.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose:

We are looking for enthusiastic individuals who will lead by example and demonstrate great attention to detail. You will also be naturally comfortable working with people and build connections easily.

Responsibilities:

Skills and experience:

With a commitment to your industry and an inquisitive appetite for onward personal and professional growth, we welcome applications for individuals who demonstrate:

• A Diploma in Beauty or Massage Therapy (or working towards) OR Massage qualification
• A genuine ambition to offer the very best of service to our guests
• Confident experience in massage or facial and body treatments
• Recent experience in 5-star or Luxury Hotels would be beneficial
• Display excellent customer service skills
• Availability Monday to Saturdays 9:00am -6:00pm
• Casual position - This is not a live-in role, accommodation not provided
• Verbal Interview + Skills Test to be conducted in person in Byron

Short-term working visa’s can be considered assuming you have relevant skills and academic qualifications and are looking to stay in Byron for a minimum of 6 months

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

· 50% F&B discount across all Crystalbrook restaurants and bars

· $99 room rates and a generous friends and family discount

· Enhanced parental Leave and lifestyle benefits

· A commitment to a green future through enhanced sustainability practices

· Access to our internal mobility program and team reward schemes

· Online learning and training with tailored career development pathways

· A culture of collaboration, elevating experiences and diversity

· Limitless career opportunities in a fast growing, dynamic environment

· Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.