Job Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Jobs & Responsibilities-

• Cooperate with the other therapists and the reception in the formulation of plans for projects.
• Be on time for appointments and thoroughly review appointments after completing each service and shift.
• Maintain inventory of supplies for the operation of the treatment rooms.
• Maintain accurate records as required by hotel and government regulations
• Maintain equipment for aesthetics and personal equipment in safe and sanitary condition.
• Perform all spa treatments on members and Guests using safe and professional techniques.
• Be a host to the guests / members of the spa fitness centre. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities.
• Greet all arriving and departing guests by name, inquire about their level of satisfaction of the services, and maintain positive relations at all times.
• Maintain a neat and orderly work area consistent with the high standards of the facility.
• Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
• Assist in the co‑ordination of spa treatments with other spa programs.
• Report dysfunctional equipment to Spa & Wellness Manager
• Maintain a spa database for ongoing guest communication.
• Knowledgeable about all aspects of treatments, spa therapy, and the facility. Provide information and literature about the spa in person and over the telephone
• Tour prospective spa Guests.
• Promote all hotel and spa packages and promotions.
• Recognise arrivals of all VIP guests arriving in both the spa and hotel
• Ensure the facility is in peak condition at all times (operations and cleanliness).
• Carry out any other duties and responsibilities as assigned
• Follow up all list & documents that must be updated daily.
• Report any maintenance requirements of the recreation areas.
• Encourage rebooking for spa guests and correct any wrong bookings with care and urgency
• Ensure ambience levels, such as lighting and music are correctly set and maintained and all areas are clean and organized.
• Report any security concerns to the hotel management relating to guest safety.

Qualifications

• Minimum of 2 years experience as a Spa Therapist.
• Spa Certification course or equivalent degree holder

Additional Information

• Oral and written fluency in English