Job Purpose/Mission

The Spa therapist shall carry out treatments on guests as per their request to the guest's satisfaction. They shall carry out diverse beauty treatments from the spa menu.

Duties & Responsibilities

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  Responsible for training all new spa attendants and ensuring all job requirements and standards are met.

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  Knowledge of Spa Software Systems is an added advantage.

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  Proficient with computers, including Microsoft Office.

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  Effectively resolve guest complaints and communicate.

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  Coaching and evaluating spa team performance.

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  Assist with monthly inventory.

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  Maintain all guest supplies and assist in ordering as needed.

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  Maintain retail area and check retail stock daily.

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  Ensure adherence to quality improvement or corrective action plans.

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  Ensure cleanliness of all spa and gym areas.

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  Perform treatments, massages, pedicures, and manicures to guest satisfaction.

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  May be required to perform spa services when and if needed.

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  Perform other reasonable job duties as may be requested by the management.

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  Relieve the Gym attendant and pool attendant as may be required.

Requirements

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  Hands-on experience in massage techniques, manicures, pedicures, waxing and face/body therapies

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  1 year of working experience as a therapist

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  Communication and customer service skills

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  User-level computer skills

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  Excellent written/verbal communication skills

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  Excellent customer service skills

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  Must be passionate about the Beauty, Health, and Wellness Industry

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  Diploma in Beauty or related courses.