Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.

About the role:

关于职位 

Provide professional treatments for any guest (male or female) including but not limited to massage, facialtreatmentsand body treatOrganize and schedule all guest bookings in the absence of SpaReceptionistThisrole is part ofSpadepartment, reporting intoSpaManager.

为任何客人（男性或女性）提供专业护理服务，包括但不限于按摩、面部护理和身体护理。在水疗前台接待员不在岗时，负责组织和安排所有客人的预约。此职位属于水疗部门，向水疗经理汇报。

What you will do:

岗位职责：

The ability to provide professional treatments for any guest includingbut not limited to massage, facialtreatmentsand body treatments.

能够为任何客人（包括但不限于按摩、面部护理和身体护理）提供专业的护理服务。

Have a thorough understanding of every spa service including benefits, indications & contraindications for each of the treatments, facials, massages

全面了解每一项水疗服务，包括每种护理、面部项目和按摩的功效、适应症与禁忌症。

The ability to recommend further treatments to yourguestto help with their concerns.

能够根据客人的需求，向他们推荐进一步的护理项目，以帮助解决他们关注的问题。

Greet all guests who enter the Spa in a warm and welcoming manner using guest name when known

以热情、欢迎的态度迎接每一位进入水疗中心的客人，并在知道客人姓名时亲切称呼其名字。

Whatyou bring

岗位要求：

Minimumthreeyearof administrativeexperiencepreferably in a hospitality orSparelated field or other equivalentexperienceisrequired

要求至少三年行政工作经验，最好是在酒店、水疗相关领域，或其他同等经验。

Requires knowledge or the ability tooperatecomputer equipment including word processing and spreadsheet software.

需要具备操作计算机设备的知识或能力，包括文字处理和电子表格软件。

Good knowledge of Word,Exceland PowerPoint

熟悉Word、Excel和 PowerPoint。

Has strong interpersonal skills, is able to prioritize and adapt to the changing needs of the operation

具有较强的人际交往能力，能够根据运营需求的变化确定工作优先级并灵活适应。

Requires basic computer skills for online training

需要具备基本的计算机操作技能，以完成在线培训。

Requires reading, writing and oralproficiencyin the English and Chinese language

需要具备中英文的读、写和口语能力

Has the ability toanticipateand prioritize the needs of the guest proactively

能够主动预判并优先处理客人的需求。

Is energetic and has a professional approach to his/her craft

充满活力，并以专业的态度对待本职工作。

What we offer:

福利待遇：

Competitive Salary,wagesandbenefits

有竞争力的薪资、工资和福利

Excellent Training and Development opportunities

卓越的培训与发展机会

Complimentary Accommodation at other Four Seasons Hotels and Resort

在其他四季酒店及度假酒店享受免费住宿

Complimentary Dry Cleaning for Employee Uniforms

员工制服免费干洗

Complimentary Employee Meals

员工免费餐食

Employee service awards

员工服务奖

Employeeactivities

员工活动

Schedule & Hours:

工作时间安排：

This is a full-time position

这是一个全职职位。

The working hours willprimarily by department, ability to work all shifts,weekendsand holidays

工作时间将主要根据部门安排，能够适应所有班次、周末及节假日工作。

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