Job Description

Lead with purpose. Create moments of relaxation. Elevate the guest experience.

As a Spa Supervisor, you’ll play an essential role in creating a peaceful, welcoming, and exceptional experience for every guest who visits our spa. You’ll lead and support our spa team, help maintain the highest standards of service, and ensure the department operates smoothly from the moment guests arrive until they leave feeling refreshed and cared for.

What You'll Do

• Supervise and oversee Spa staff, ensuring they adhere to job duties and standards.
• Maintain and update a comprehensive daily communications log for all Spa Associates.
• Evaluate inventory needs monthly and initiate re-orders from vendors as required.
• Prepare purchase orders for necessary supplies from vendors.
• Maintain and update Spa desk procedures to keep them current with the latest policies and protocols.
• Review and coordinate group bookings, addressing specific group needs and preferences.
• Thoroughly review reservation activity reports daily to verify the accuracy and availability of treatments.
• Conduct regular inspections of the Spa and its facilities throughout the day, addressing any defects or operational issues.
• Review resumes and communicate necessary staff changes or adjustments for arriving groups.
• Ensure daily laundry requirements are met.
• Conduct monthly inventory counts of Professional Inventory for salons, spas, esthetics, and retail areas.
• Be prepared to cover Concierge and/or Spa Attendant positions during staff absences or when business demands.

What We're Looking For

Someone who:

• A confident and supportive leader
• Passionate about wellness, hospitality, and exceptional service
• An excellent communicator and active listener
• Empathetic and skilled at handling guest concerns
• Organized and comfortable managing multiple priorities
• Detail-oriented and committed to maintaining high standards
• Comfortable coaching, training, and developing team members

Why You'll Love this Role

Renaissance Birmingham Ross Bridge Golf Resort and Spa is widely recognized as one of the finest resorts in the Birmingham area and all of central Alabama. Affectionately known as "The Castle", the resort has recently undergone a beautiful renovation, a pool expansion, and the onsite golf course is the fifth-longest course in the world and a
destination for golfers from around the world. The event spaces include 18 event rooms, over 25,000 feet of space, and a capacity of over 1,000 in the largest room. The resort hosts a wide array of weddings, corporate meetings, social events, and much more!

As a part of the PCH Hotels & Resorts portfolio, Ross Bridge part-time associates enjoy a wide array of perks and discounts, including:

• Hotel, F&B, golf, and retail discounts throughout the company properties
• Worldwide travel discounts through Marriott
• Tuition reimbursement to continue your education or professional development
• And much more!

Join the PCH Hotels & Resorts team, where we believe in providing "hospitality with heart & soul"!