Job Description

Schulte Hospitality Groupis seekinganenergetic,experienced, andhands onSpa Supervisorto join our team!SHGis an organization whosesuccess is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do.We are passionatehotelierseager to add like-minded people to our rapidly growing team!

What'sin it for you?When you joinSHGyou'llbe part of ateam committed to an inclusive, employee-focused workplacethat isinvested in your development We want you to feelengaged, empowered,and excited to grow with usAfter all,we believeour greatest and mostvaluable assetis our people!SHGprovides a rewarding,fun and flexible workenvironment,excitingperks, an atmosphere designed to encourage and promotecareer growthwithin the companyand a robust benefit packageincluding,but not limited to:

Work Today, Get Paidtoday, with Daily Pay!

Free Telemedicineand Virtual Mental Health care accessforall Associatesstartingday one!

Multiple Health Insurance and Life Insurance options

401kPlan + Company Matchfor eligible associates

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships+ more!

Our Company:SHGisa leadingthird-partymanagement company with deep, multi-generational experience in allfacetsof the hospitality industry. We are a diverse team of innovativehoteliersand restauranteursoperatingmore than200locationsacross 38states and 3 countries Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle propertiesand restaurants

JOB DUTIES AND RESPONSIBILITIES

• Oversee daily operations of the spa to ensure smooth and efficient service delivery.
• Supervise and support spa staff, including technicians, receptionists, and attendants;assistwith training, scheduling, and performance management.
• Ensure all treatments and services meet company standards and guest expectations.
• Monitor inventory levels for spa supplies and retail products; place orders and manage stock as needed.
• Handle guest concerns or complaints with professionalism and efficiency, ensuring guestsatisfaction.
• Maintain a clean, safe, and welcoming spa environment in compliance with health and safety regulations.
• Collaborate with management to develop service offerings, promotions, and initiatives to drive revenue.
• Track performance metrics andassistin preparing reports related to staffing, scheduling, and guest feedback.

EDUCATIONAND EXPERIENCE

• High school diploma or equivalent required; associate or bachelor's degree in hospitality, business, ora relatedfield preferred.
• Minimum of 2 years of experience in a spa or wellness setting, with at least 1 year in a supervisory or lead role.
• Relevant certifications in spa or wellness therapies (massage, esthetics, etc.) are a plus.

KNOWLEDGE,SKILLSAND ABILITIES

• Strong leadership and team-building skills with the ability to motivate and guide staff.
• In-depth knowledge of spa treatments, services, and operations.
• Excellent communication and interpersonal skills to effectively interact with guests and team members.
• Strong organizational and problem-solving abilities, with attention to detail.
• Proficiencyin using spa booking or POS systems and basic office software.
• Ability to manage multiple priorities in a fast-paced, service-driven environment.
• Flexibility to work varied shifts, including weekends and holidays.

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.This job description is only intended to provide a general description of the benefits and compensation applicable to this positionPaid Time Off (PTO) is available for eligible associatesin accordance withthe Company's Paid Time Off policy.Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Groupis an Equal Opportunity Employer.