Job Description

Spa Supervisor | Aspen Leaf Day Spa at Sleeping Lady Mountain Resort & Spa

Let’s start off with the most important part - what’s in it for you:
The Perks
*Eligibility of perks is dependent upon job status
• Hourly Rate: $24 plus commission on Retail Sales
• Commuter/Parking Allowance
• Tip/Tip Pooling Available
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:
Your Impact
• Supervising procedural aspects of the front desk of the Spa and Manager on Duties of Guest Services Department.
• Ensuring guest and Spa Front Desk team needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
• Performing Spa front desk agent duties as necessary, such as answering incoming phone calls, booking appointments, check out’s and optimizing the Spa front desk schedule.
• Ensuring proper Spa front desk etiquette to provide excellent service to Spa guests.
• Ensuring that all safety and security policies and procedures are followed.
• Assisting with the training, coaching and development of front desk team members.
• Assisting with interviewing Spa front desk team members.
• Maintaining an up to date working knowledge of all Spa specials as well as assisting with creating new specials.
• Preparing daily reports and completing monthly Spa inventory.
• Understanding of all Spa front office standards and assisting in solving deficiencies.
• Completing designated cashier and closing reports in the computer system.
• Following all company policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional.
• Welcoming and acknowledging all guests according to company standards.
• Developing and maintaining positive working relationships with others; support team to reach common goals. Work with Front Desk team to reach retail sales goals.
• Ordering all supplies needed and maintaining inventory pars for operations of Spa.
• Responding to all emails from Spa Guest services and all future guests.
• To maintain and upkeep the spa to remain clean, tidy, and stocked for guests.
• To coordinate and communicate Spa Front Desk Schedules to the Spa Front Desk team.
• Performing other reasonable job duties as requested by Manager.
• Proficiency in understanding spa products and close retail sales.
What You Bring
• High school diploma required
• 1 year front-desk supervisory or lead experience in hospitality or hotels required
• Strong written and verbal communication skills required
• Experience leading a team
• Previous customer service or guest relations experience required
• The ability to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.