Job Description

An established and prestigious spa operation in Malta is currently seeking a Spa Supervisor to join its team. This is a full-time role for an experienced professional passionate about wellness, customer care, and team leadership.

Role Overview

The Spa Supervisor will be responsible for overseeing the daily operations of the spa, ensuring exceptional guest experiences, managing staff performance, and maintaining high standards of service, cleanliness, and professionalism.

Key Responsibilities

• Supervise daily spa operations, ensuring smooth and efficient service delivery
• Lead, motivate, and support a team of therapists and front-desk staff
• Maintain high levels of customer service and handle guest feedback or concerns promptly and professionally
• Coordinate staff scheduling to ensure adequate coverage during peak times
• Assist with staff training and development, ensuring adherence to service protocols and standards
• Monitor inventory and ensure appropriate stock levels of products and supplies
• Uphold hygiene, safety, and wellness standards across all areas of the spa
• Support in promoting spa services and driving revenue through upselling and packages
• Prepare and submit performance and operational reports to management

Requirements

• Proven experience in a supervisory or senior therapist role within a spa, wellness center, or hospitality environment
• Strong leadership, communication, and organizational skills
• Passion for wellness, customer care, and staff development
• Knowledge of spa treatments and products
• Fluent in English; additional languages considered an asset
• Flexibility to work evenings, weekends, and public holidays as required

Whats on Offer

• A competitive salary package
• Opportunities for career growth in a supportive and professional environment
• Staff discounts on spa treatments and products
• The chance to work in a premium spa setting with a committed and motivated team

If you have a passion for wellness, a talent for leadership, and a dedication to creating exceptional guest experiences, wed love to hear from you.