SPA SUPERVISOR

The Four SeasonsResortLāna’iis lookingforaSpa Supervisorwho sharesa passion for excellence and who infusesenthusiasm into everything they do.Ourteamshave the opportunity toshape our guest experience by providing exceptional knowledge of the Resortand exemplifying the Golden Rule in each interaction.Work authorizationrequired

HAWANAWANA SPA

HawanawanaSpa, with a line-up of exclusive world-class spa brands including Eminence,Knesko, OSEA, Shankara and HydraFacial, offers a menucomprisinga careful selection of treatments, combining tradition with innovation. Offeringanholistic relaxation experience for guests – Four Seasons Resorts Lana’i also features two fitness and yoga facilities – both with fabulous ocean views. Guests looking to add fitness to their wellness regime can explore our comprehensive fitness and yoga programs that include Personal Training, Kettlebell Power, Full Body Conditioning, Core Conditioning, Tai Chi, and Anti-Gravity Yoga (Aerial Yoga)

WHAT YOU’LLDO

The Spa Supervisor oversees daily spa operations to ensure a seamless, high-quality guest experience. This role supports and guides team members,managesscheduling and bookings, andmaintainscleanliness and functionality across all spa areas while upholding service standards and fostering a positive, professional team environment.Responsibilities include, but are not limited to:

• Lead and supervise spa team members (receptionists, attendants,therapists), ensuring high service standards, providing coaching, supporting recruitment and training, conducting performance evaluations, andmaintainingcompliance with brand and safety standards

• Deliver exceptional guest experiences by managing reservations, introducing services and amenities, handling VIP interactions, resolving concerns promptly, and promoting retail and upselling opportunities tailored to guest needs

• Oversee daily spa operations, including scheduling optimization, cleanliness and functionality of all guest areas, inventory management, and collaboration with leadership to improve service efficiency and productivity

• Manage retail operations bymaintainingdisplays, monitoring stock levels, supporting ordering, conducting inventory, and training staff on product knowledge and sales techniques

• EnsureaccuratePOS transactions, reporting, and KPI tracking, whilemaintainingorganized workspaces, handling administrative tasks, and coordinating maintenance needs to uphold a clean, serene spa environment

• AndMore!

WHAT TOBRING

• Successful candidate mustpossesslegal work authorization in United States

• The hospitality business functions seven (7) days a week, twenty-four (24) hours adayand scheduled days and times may vary based on need. Holidays and weekends availability isrequired

• CPR Certificationis preferred

• Ability to stand for extended periods,lift upto60lbs, and push/pull as needed during shifts

JOIN OUR ‘OHANA & ENJOYOUR AMAZING BENEFITS:

• Hourly Rate:$30.32

• 100% Employer contributed Medical, Dental, and Visionbenefits

• Competitive wages and other benefits (Retirement Plan, Wellness Credit,etc) as well as Paid Time Off & Holiday Pay

• Inclusive and diverse employee engagement & recognition events all year-round

• Complimentary stays and exclusive discounts at Four Seasons Worldwide

• ComplimentaryEmployee Meals &Dry Cleaning for Employee Uniforms

• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources

• Comprehensive learning and development programs to help you master your craft

• Energizing Employee Culture where you are encouraged to be your true self!

• And so much more!