You Don’t Just Work the Front Desk. You Drive Results.
At Massage Heights Buckhead, every interaction has the power to grow our business.
From the first phone call to checkout, you’ll create an exceptional guest experience while driving the key performance indicators that fuel our success. Every conversation is an opportunity to build trust, grow memberships, improve retention, recommend service enhancements, and secure future appointments.
This is more than a customer service position. It’s a hospitality-driven sales role where your ability to create meaningful relationships directly impacts guest loyalty, retreat performance, and business growth.
We’re looking for someone who is warm, confident, accountable, and motivated by results. If you’re passionate about hospitality, sales, and personal growth, we’d love to meet you.
What You’ll Be Known For
- Delivering an exceptional guest experience every time.
- Driving key performance indicators through every guest interaction.
- Confidently presenting our Wellness Programs and converting guests into lifelong members.
- Increasing memberships, retention, pre-bookings, and service enhancements.
- Taking ownership of your individual performance and contributing to retreat success.
- Building lasting relationships that create loyal members.
What You’ll Do
- Deliver a five-star guest experience from the first phone call through checkout.
- Build meaningful relationships with members and first-time guests.
- Educate guests on our Wellness Programs and confidently recommend memberships.
- Consistently drive key performance indicators, including:
- Membership Conversion
- Member Retention
- Pre-Booking
- Service Elevations
- Membership Growth
- Identify opportunities to save memberships and strengthen guest loyalty.
- Own every phone call with professionalism, warmth, and confidence.
- Maintain scheduling accuracy, detailed appointment notes, and seamless communication.
- Collaborate with therapists and teammates to deliver an elevated guest experience.
What We’re Looking For
- A natural relationship builder.
- Sales-minded and motivated by measurable results.
- Coachable, accountable, and driven to improve.
- Organized with strong attention to detail.
- Able to multitask in a fast-paced environment.
- Positive, dependable, and professional.
- Hospitality, retail, customer service, or sales experience preferred.
Schedule Expectations
- 30-35 hours per week
- 4-5 shifts each week
- Morning, evening, and weekend availability
- Open availability strongly preferred
- Reliable transportation with the ability to support Buckhead and Brookhaven when needed
Compensation & Growth
- Competitive hourly pay
- Performance bonuses based on membership sales
- Guaranteed $1/hour pay increase every six months for eligible team members who maintain strong performance and attendance
- Ongoing coaching, leadership development, and advancement opportunities
Benefits
- One complimentary massage or facial every month
- Paid Time Off
- Medical, Dental, and Vision insurance options
- 401(k) with company match (up to 4%)
- Employee Assistance Program
- Employee discounts on retail products and services
Why This Role Matters
As a Spa Guest Experience Manager, you play a direct role in growing the business. Every membership you sell, guest you retain, appointment you pre-book, and experience you create contributes to the success of the Retreat.
If you’re looking for a career where hospitality, sales, and measurable results come together, we’d love to hear from you.
At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.
We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.
Join the Team at Massage Heights
