Hand & Stone Massage and Facial Spa

Spa Sales and Guest Service Associate

Hand & Stone Massage and Facial Spa  •  $18/hr  •  Sugar Hill, GA (Onsite)  •  7 hours ago
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Job Description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance
  • Wellness resources
Spa Associate (Sales & Customer Service)
Weekend Warriors Wanted! Sundays Required

Looking for a role where you can build valuable sales experience, help people prioritize their wellness, and grow with a nationally recognized brand?

At Hand & Stone Massage and Facial Spa, our Spa Associates are the heart of the guest experience. From welcoming clients and recommending services to helping guests commit to their wellness routines through memberships, our Spa Associates play a key role in making every visit the best hour of our client's month.

Weekends Are Where the Magic Happens!
Our busiest and most rewarding shifts happen on weekends when clients are investing in their self-care. We're looking for dependable, energetic team members who enjoy connecting with people, achieving goals, and being part of a fast-paced environment.

Sunday availability is required for this position. Candidates with weekend and evening availability will have the greatest opportunity for success and growth.

What Sets Hand & Stone Apart

Growth & Earning Potential- This role is much more than answering phones. Spa Associates are responsible for membership sales, guest retention, and creating exceptional client experiences. Top performers have opportunities to grow into Lead Spa Associate, Assistant Manager, and Spa Manager positions.

Industry-Leading Training- Whether you're experienced in sales or looking to develop your skills, we provide ongoing coaching, live sales training, and professional development opportunities to help you succeed.

Flexible Scheduling- We offer a variety of shifts and work closely with our team to create schedules that support both business needs and personal commitments.

Family-Focused Benefits- We understand that work is only part of your life. Eligible employees may enjoy:
  • 10% weekly KinderCare discount
  • LifeMart discounts and savings program*
  • Employee discounts on spa services and retail products
*Benefits may vary by franchise location.

What You'll Do
  • Meet and exceed membership sales goals
  • Deliver exceptional customer service to members and guests
  • Educate clients on services, memberships, promotions, and upgrades
  • Build lasting relationships with clients
  • Answer phones and schedule appointments
  • Maintain a clean, organized, and welcoming spa environment
  • Support daily spa operations and administrative tasks
  • Collaborate with Massage Therapists, Estheticians, and Spa Leadership to create a 5-star guest experience
What We're Looking For
  • Sales, hospitality, retail, or customer service experience preferred
  • Strong communication and relationship-building skills
  • Positive, dependable, and team-oriented attitude
  • Comfortable discussing memberships, services, and promotions
  • Ability to multitask in a fast-paced environment
  • Willingness to learn and grow
  • Must be available to work Sundays
  • Weekend and evening availability strongly preferred
Why You'll Love Working Here
At Hand & Stone, you're not just taking appointments—you're helping clients prioritize their wellness while building valuable sales, customer service, and leadership skills. If you're motivated by helping people, achieving goals, and growing your career, we'd love to meet you.

Apply today and join a team that helps people feel their best every day.


SA615

Compensation: $14.00 - $18.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Hand & Stone Massage and Facial Spa

About Hand & Stone Massage and Facial Spa

With 600+ units across North America, Hand & Stone Massage and Facial Spa makes luxury spa services, including massage, facial, and body slimming & toning, accessible to a broader clientele. Our business has multiple revenue streams, including a monthly membership model that forecasts recurring revenue. Over the past 20 years, we have diversified our spa offerings to appeal to a larger audience, with nearly 600,000 members and growing nationwide. We are looking for health and wellness advocates with sales or business management experience to develop the Hand & Stone footprint in our 1300+ available trade areas. We are also #1 in monthly memberships per spa and #1 in revenue with five available profit streams.

Hand & Stone’s proven business model is successful as it is because of it’s multi-faceted approach. At our foundation, we offer our clients a monthly lifestyle membership program that empowers members to take charge of their wellness with regular rejuvenating massage and facial treatments at an accessible price point. To continue their wellness journey and to share it, we offer:

• Membership Model with Recurring Revenue

• Gift Cards

• Retail Products

• Service Upgrades

• Non-member Services

Industry
Arts & Entertainment
Company Size
5,001-10,000 employees
Headquarters
Trevose, Pennsylvania
Year Founded
2004
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