Hand & Stone Massage and Facial Spa

Spa Sales and Guest Service Associate

Hand & Stone Massage and Facial Spa  •  $18 - $20/hr  •  Cary, NC (Onsite)  •  5 days ago
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Job Description

Benefits:

  • 401(k)
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development


At Hand & Stone, our vision is simple: to make each visit the best hour of our client’s month. As the face of the spa, Spa Sales Associates create memorable 5-star experiences through warm welcomes, exceptional service, and confident sales conversations.

Why Join Hand & Stone? ✨ Opportunity – This role is more than answering phones. Our simple, stress-free commission model makes sales achievable and rewarding. Boost your paycheck while building a career with an industry leader backed by 20 years of proven success. ✨ Convenience – We value balance and flexibility. With a variety of shifts, we work with you to create a supportive and stable schedule. ✨ Training & Growth – Your career doesn’t stop at onboarding. We provide live sales webinars, coaching, and advancement opportunities into lead associate and management roles. ✨ Family Focused – Enjoy meaningful work that improves lives—while supporting your own. Associates receive a 10% weekly KinderCare childcare discount

What You’ll Do

  • Welcome clients, build connections, and provide a 5-star experience.
  • Confidently meet membership, gift card, and upgrade sales goals.
  • Share service and promotion details with clarity and enthusiasm.
  • Maintain knowledge of spa services and menu offerings.
  • Answer phones, book appointments, and manage client files.
  • Help uphold spa cleanliness and organization.
  • Support team operations with various front desk responsibilities.

Pay & Benefits

  • Base pay + commissions on memberships, gift cards, and service upgrades. (Our 2025 average hourly rate is $15.84, with top associates earning up to $20/hr.)
  • FREE Telemedicine access.
  • FREE monthly massage or facial + 50% off additional services.
  • 40% off retail products.
  • 401(k) after 90 days.
  • PTO after 1 year.
  • Fun contests, team outings, and prize opportunities.
  • Flexible leadership team with lots of advancement potential.

What We’re Looking For

  • A positive, professional attitude and desire to be part of a fun, supportive team.
  • Strong multi-tasking and attention to detail.
  • Great communicator with confidence in client interactions.
  • High school diploma or equivalent required.
  • Full-time: Flexibility for a mix of day, evening, and weekend shifts (all staff work at least one Sat or Sun shift).
  • Part-time: At least one evening and one weekend shift required.

✅ No sales experience needed—just bring confidence, consistency, and a great attitude. We’ll give you the tools and training to succeed!

SA065
Compensation: $13.00 - $18.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Hand & Stone Massage and Facial Spa

About Hand & Stone Massage and Facial Spa

With 600+ units across North America, Hand & Stone Massage and Facial Spa makes luxury spa services, including massage, facial, and body slimming & toning, accessible to a broader clientele. Our business has multiple revenue streams, including a monthly membership model that forecasts recurring revenue. Over the past 20 years, we have diversified our spa offerings to appeal to a larger audience, with nearly 600,000 members and growing nationwide. We are looking for health and wellness advocates with sales or business management experience to develop the Hand & Stone footprint in our 1300+ available trade areas. We are also #1 in monthly memberships per spa and #1 in revenue with five available profit streams.

Hand & Stone’s proven business model is successful as it is because of it’s multi-faceted approach. At our foundation, we offer our clients a monthly lifestyle membership program that empowers members to take charge of their wellness with regular rejuvenating massage and facial treatments at an accessible price point. To continue their wellness journey and to share it, we offer:

• Membership Model with Recurring Revenue

• Gift Cards

• Retail Products

• Service Upgrades

• Non-member Services

Industry
Arts & Entertainment
Company Size
5,001-10,000 employees
Headquarters
Trevose, Pennsylvania
Year Founded
2004
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