Hand & Stone Massage and Facial Spa

Spa Sales and Customer Service Associate

Hand & Stone Massage and Facial Spa  •  $15 - $16/hr  •  Portsmouth, NH (Onsite)  •  7 hours ago
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Job Description

Benefits:
  • Contests
  • Employee rewards program/employee referral bonus
  • KinderCare Childcare Discounts
  • Free uniforms
  • Opportunity for advancement
  • Training & development
  • Bonus based on performance
  • Company parties
  • Employee discounts
  • Flexible schedule
Guest Experience & Membership Sales Associate
Earn $15-$16/Hour + Membership Commissions + Bonuses

Do you enjoy talking with people, building relationships, and helping customers find services they'll love? Hand & Stone Massage and Facial Spa Portsmouth, NH is looking for a Guest Experience & Membership Sales Associate to be the face of our spa and play a key role in growing our membership community.

This is more than a front desk position. Successful Spa Associates connect with guests, recommend wellness services, and help clients make self-care a regular part of their routine.

Why You'll Love This Role
  • Competitive hourly pay: $15-$16/hour
  • Membership sales commissions
  • Monthly bonus opportunities
  • Flexible full-time and part-time schedules
  • Employee discounts on spa services and products
  • Referral bonus program
  • Fun team contests and incentives
  • Professional, positive work environment
  • Advancement opportunities within a growing company
What You'll Be Doing
  • Greeting guests and creating an exceptional first impression
  • Scheduling appointments and managing the spa calendar
  • Answering incoming calls and assisting clients with questions
  • Introducing guests to membership options and spa services
  • Promoting gift cards, upgrades, and wellness programs
  • Supporting member retention through outstanding customer service
  • Maintaining a clean, organized front desk environment
  • Assisting with daily spa operations as needed
What Makes You a Great Fit?
  • Retail, hospitality, fitness, membership, or sales experience preferred
  • Comfortable discussing memberships and asking for the sale
  • Strong communication and customer service skills
  • Friendly, outgoing, and confident personality
  • Ability to multitask in a fast-paced environment
  • Dependable, professional, and team-oriented
If you're looking for a role where your customer service skills can translate into higher earnings through commissions and bonuses, apply today and join a team dedicated to helping people look and feel their best.

SA256

Compensation: $15.00 - $16.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Hand & Stone Massage and Facial Spa

About Hand & Stone Massage and Facial Spa

With 600+ units across North America, Hand & Stone Massage and Facial Spa makes luxury spa services, including massage, facial, and body slimming & toning, accessible to a broader clientele. Our business has multiple revenue streams, including a monthly membership model that forecasts recurring revenue. Over the past 20 years, we have diversified our spa offerings to appeal to a larger audience, with nearly 600,000 members and growing nationwide. We are looking for health and wellness advocates with sales or business management experience to develop the Hand & Stone footprint in our 1300+ available trade areas. We are also #1 in monthly memberships per spa and #1 in revenue with five available profit streams.

Hand & Stone’s proven business model is successful as it is because of it’s multi-faceted approach. At our foundation, we offer our clients a monthly lifestyle membership program that empowers members to take charge of their wellness with regular rejuvenating massage and facial treatments at an accessible price point. To continue their wellness journey and to share it, we offer:

• Membership Model with Recurring Revenue

• Gift Cards

• Retail Products

• Service Upgrades

• Non-member Services

Industry
Arts & Entertainment
Company Size
5,001-10,000 employees
Headquarters
Trevose, Pennsylvania
Year Founded
2004
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