Job Description

The role…

At Soho House the Spa Receptionist is an experienced, dynamic individual who possesses a real passion and pride in their work. Flexible Spa Receptionist with excellent customer service. Spa Receptionist is responsible for maintaining the cleanliness of Soho House Cowshed retail area and other items. As a Spa Receptionist, you are also accountable for providing full service to all guests staying at Soho House who are utilizing the spa and gym area.

A successful Spa Receptionist proactively inspects and cleans equipment and the floors (when applicable), replaces products, keep inventory as well as provides a fun, approachable and tranquil atmosphere in the House Spa retail area.

Main Duties

• Passion for delivering outstanding client service
• Ability to anticipate guest needs
• A caring and can-do attitude
• A high standard of personal presentation
• Retail sales experience
• Book client appointments successfully in Book4Time
• Manage client appointments from booking and confirming to greeting the guest, setting up with appropriate spa tech, and processing payment for appointments
• Maintenance of Spa reception desk and check-in area as well as changing and wait rooms
• Maintain F&B items used for food service to the Spa
• Provide refreshments to guests as required
• Light administrative and clerical duties
• Always maintain a fun and energetic attitude
• Performs other duties as assigned by supervisor/manager
• Flexible in Schedule

Required Skills/Qualifications

• Basic verbal communication skills.
• 1+ year experience working in a spa/retail setting.
• Flexible schedule.
• Ability to understand and follow written and verbal instructions.
• Detail oriented.
• Ability to multitask and work in a fast-paced environment.
• Regular and reliable attendance

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.