Job Description

Responsible for maintaining the reception and retail areas of the Spa while providing a positive and friendly attitude. Assist with scheduling, answering phones, check-in and out of appointments, serving limited F&B items in Lounge while partaking in genuine interactions that provide the highest level of guest service.

• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.

• Initiate and engage in conversations in a professional and friendly manner.

• The ability to work in a fast paced and multi-task-oriented environment.

• Be able to schedule appointments with accuracy and in a timely manner in person and over the phone.

• Candidate must demonstrate computer knowledge including Word, Microsoft office and outlook.

• Handles the computer booking system Book4Time and all cash handling procedures with accuracy and ease.

• Answer phones promptly and friendly.

• Work well under pressure and handle multiple guests at one time.

• Knowledge of all spa treatments and retail items with the intent to suggest service offerings to best tailor the client’s needs

• The ability to suggest, sell, and provide detailed descriptions of spa services and retail items

• Perform other tasks assigned by Manager.

• Demonstrate the ability to serve alcoholic beverages in compliance with company policies and procedures.

• Prepare deli plates and simple small offerings following Standard Operating Procedures (SOP).

• Provide attentive and courteous guest service in the Desert Serenity Lounge at the Spa, ensuring a welcoming and relaxing environment.

• High school diploma or equivalent.

• Successfully complete Food Handler Certification and Alcohol Awareness Course as required.

• 1-2 years Reception desk and/or salon/spa experience.

• Poses the ability to work in a fast-paced environment while maintaining enthusiasm and excellent customer skills.

• Must be multitask oriented.

• Must be detail oriented, friendly, outgoing and have excellent communication skills.

• Must be able to work well with others and as a team.

• Able to lift up to 20 lbs.
• Must be able to maneuver in and around the spa.
• Must be able to operate the following office equipment: computer, photocopier and telephones.
• Responds to visual and oral cues.
• Must be able to read, write, speak and understand English.
• Must be able to work in a close-knit environment with constant co-work involvement.
• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.