Job Description

Company Description

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

The Spa Receptionist serves as the first point of contact for guests, providing a warm and welcoming experience. This role is responsible for managing front desk operations, scheduling appointments, processing payments, and ensuring smooth communication between guests and service providers. The Spa Receptionist supports the overall guest experience by maintaining a clean, organized, and calming reception area.

• Greet guests promptly and warmly as they arrive.
• Recommend and advise a variety of salon packages and spa treatments.
• Answer phone calls, respond to inquiries, and provide information about spa services, pricing, and availability.
• Maintain a clean and inviting lobby and reception area.
• Manage daily opening and closing procedures for the front desk according to Standard Operating Procedures.
• Accurately book, change, and cancel spa appointments.
• Maintain a Spa Desk Bank.
• Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions, and/or discounts available..
• Handle guests' questions and concerns professionally and courteously.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a positive attitude and contribute toward a quality work environment.
• Communicate to management all occurrences involving staff or guests in the spa that require attention.
• Ensure confidentiality of guest information and uphold all spa policies.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be detail-oriented and have the ability to multitask.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and money handling skills.
• Enjoy working with people and have a friendly, outgoing personality.
• Excellent communication, listening, and computer skills
• Must be a team player.

Additional Information

Why Westgate?

• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Wellness Programs to Support Your Well-Being
• Tuition Assistance to Help You Grow Your Career
• Employee Assistance Program (EAP) – Support When You Need It Most
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.