Job Description

Spa Receptionist II, Lincoln Park

Work Mode: Onsite

Location: Burr Ridge, IL

Opportunity

Our Kohler Waters Spa team at Lincoln Park offers more than 50 innovative spa services using the healing properties of Earth’s mineral-rich waters and provides an oasis of tranquility in the heart of a bustling Windy City neighborhood. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest.

Specific responsibilities of a Spa Receptionist include:

• Provide
  service and maintain cleanliness standards at a Forbes 5-Star level
  
• Use
  Proficient Property Management System (and related systems) use to
  correctly process transactions, complete orders and accurately book/edit
  spa treatments
  
• Be
  knowledgeable of spa treatments, spa policies, spa amenities and
  overall options and ability to communicate with our guests
  
• Process
  all retail transactions, paying special attention to details
  
• Receive
  guest feedback/complaints and, with supervision, resolve any guest/staff
  issues as they arise
  
• Enforce
  spa policies (service requirements, age restrictions, guest behavior,
  etc.) with supervision/support to maintain a relaxing spa atmosphere
  
• Attend
  spa events and monthly staff meetings as communicated by supervisor to
  ensure satisfactory guest experiences
  
• Compliance
  with Kohler Company attendance policy, safety standards and spa SOPs to
  create a safe and engaging work environment for all
  

This is a full-time position working weekdays & weekends. Hours vary from 8:00 am to 9:00 pm.

Skills/Requirements

• Must
  be 18 years old or older
  
• Prior
  customer service experience within a spa environment preferred, but not
  required
  
• Strong
  communication skills and ability to work in a fast paced environment
  
• Strong
  detail-orientation
  
• Ability
  to perform tasks requiring use of multiple computer/guest management
  systems

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $15.20 - $22.80 plus tips/gratuity. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement