Location Overview
Join our team in Amanoi. Claiming a spectacular stretch of Vietnam’s coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems – the resort’s clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out.
Role
Deliver exceptional guest service at Aman Spa while ensuring smooth reception operations in line with Aman standards. Manage reservations, guest arrivals, payments, and coordination with therapists.
Responsibilities
Provide warm, professional, and personalized guest service.
Manage spa reservations and treatment schedules efficiently.
Recommend suitable treatments and retail products.
Maintain reception and guest areas to Aman standards.
Complete daily opening and closing procedures.
Handle payments and cashiering accurately.
Support retail inventory and guest amenity control.
Maintain strong knowledge of spa treatments, wellness services, products, and resort facilities.
Follow Amanoi policies, procedures, grooming, and service standards.
Perform other duties as assigned by management.
Requirements
1–2 years’ experience in Spa Reception, Front Office, or luxury hospitality.
Luxury resort or wellness experience preferred.
Good spoken and written English; additional languages are an advantage.
Strong communication and guest service skills.
Familiar with reservation and POS systems.
Professional grooming and presentation.
Detail-oriented, proactive, and able to work under pressure.
Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home.
Aman Global Complimentary Night Program.
Shared-Accommodation with full board at the Colleagues' Cafeteria.
Laundry service.
12 Annual Leave Days.
44 hours per week and 12 public holidays a year.
PTI Health Care Package for Employee and Immediate Family Members.
Competitive Remuneration Package.
Learning and development programmes through Aman.
Year-end Bonus.
If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Investing in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurturing pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
Acting like owners – taking the charge, leading by example and an immense sense of pride in their work.
Celebrating communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
