Job Description

A Spa Receptionist is responsible for greeting and assisting clients in order to receive an excellent spa experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person.

Key Responsibilities

• Greet and assist guests in an appropriate and timely manner. Create a friendly and welcoming environment for all spa guests
• Ensure that the Reception and Retail area is clean and looks neat for all incoming guests
• Respond to all general e-mail correspondence from guests and staff
• Arrange spa appointments and the therapists’ daily schedule in order to achieve maximum resource utilization
• Ensure client experience is proficient including bookings, payments, and consultation forms.
• Manage customer feedback effectively
• Interact and communicate effectively with guests, staff members, interdepartmental colleagues and management team
• Up-sell with latest departmental incentives
• Ensuring staff are providing high levels of service
• Inform management of all guest issues, needed supplies or equipment related issues
• Perform other job-related duties as requested by the management team
• Report accidents, maintenance issues, or other incidents
• Ensure compliance with all health and safety regulations

Requirements

Essential Requirements:

• Able to effectively communicate in English, in both written and verbal forms. An additional language is a plus
• Experience in a similar role, preferable in a 5* Hotel, or at least keen interest in wellness and spa services
• Excellent communication and organizational skills
• Excellent customer service and interpersonal skills as well as problem-solving abilities to effectively communicate with guests, staff members and management.
• Attention to detail and ability to consistently work in a professional manner
• Excellent grooming standards
• Good computer knowledge
• Sales Experience. Motivated by exceeding sales targets.

Personality profile:

• Smartly presented at all time with an upbeat personality
• Highly responsible and reliable
• Ability to work well under pressure
• Ability to work cohesively as part of a team and loves being with people
• Ability to focus attention on guest needs, remaining calm and courteous at all times. Patient at handling and dealing with guests or colleagues
• Tact, discretion and respect for confidentiality

Benefits

• Competitive Remuneration Package
• Accommodation on privately owned staff houses with WIFI, Laundry
• One Meal daily in staff restaurant plus 1 Snack during shift
• Enjoy free access to our state-of-the-art Staff Gym, fully equipped to support your fitness journey!
• Transportation services provided to and from staff residences and workplaces.
• Continuous professional development
• Ongoing training opportunities to enhance both soft and hard skills!
• Encouraging leadership and a friendly workplace atmosphere
• A working environment where you feel valued and appreciated
• Employee Recognition Programs
• Company team events and volunteering actions
• Uniform
• Discounts and Family Rates in group properties in Santorini