Job Description

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Spa Receptionist to achieve the company’s objectives and create a memorable guest experience.

• Work for a highly prestigious hotel in Spa & Fitness team.
• Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.

Key Accountabilities

• Ensure smooth and proper operation in Spa & Fitness.
• Manage the treatment and spa facility booking effectively to maximize profits.
• Handle guests' enquiries and feedback in a professional manner.
• Telephone and Reservation system management.
• Liaise with the Spa Manager and Assistant Manager on forecasts, product and ancillary goods stock levels, and other key operating elements as necessary.

General Requirements

• Proficiency in both written and spoken English and Japanese.
• Demonstrate the attitude and willingness to contribute to a positive, high-performing team culture.
• Ability to effectively multitask across guest services, system administration, cashiering, and providing professional guidance on spa treatments and services.
• Previous reception experience in a luxury hotel or a comparable high-end environment is preferred.

We are delighted to receive your resume for further consideration.