Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Spa Receptionist, you’re not just welcoming guests and managing reservations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Welcome and connect with guests: Create a warm and personalized first impression by greeting guests, understanding their needs, and providing exceptional service throughout their Spa journey.
• Manage reservations and appointments: Coordinate treatment bookings, cancellations, and schedule changes while ensuring a seamless experience for guests and therapists.
• Provide personalized Spa recommendations: Share detailed information about treatments, services, facilities, and wellness experiences while assisting guests in selecting options that best fit their preferences.
• Support a seamless guest experience: Coordinate with therapists and Spa team members to ensure smooth operations and timely service delivery.
• Process transactions with accuracy: Handle payments, room charges, gift certificates, and POS transactions while maintaining accuracy and following established procedures.
• Promote Spa experiences and products: Identify opportunities to enhance the guest experience through personalized recommendations, treatment upgrades, and retail product suggestions.
• Maintain a welcoming environment: Ensure the reception area reflects luxury hospitality standards through organization, cleanliness, and attention to detail.
• Respond with care and professionalism: Address guest requests, questions, and concerns with a solution-oriented approach, ensuring every interaction reflects our commitment to exceptional service.

This position requires meeting the following qualifications:

• Minimum of 1 year of experience in Spa operations or 2+ years of experience in guest service within luxury or Upper Upscale hotel environments
• B2 level English proficiency (intermediate-advanced) with the ability to communicate effectively with international guests.
• Knowledge of Forbes Travel Guide, LQA, and/or AAA service standards
• Proficiency in Spa reservation systems such as Book4Time or similar platforms
• Strong ability to operate technology tools, including POS systems, payment terminals & Microsoft Office.
• Strong skills in consultative selling, with the ability to recommend treatments, services, and products based on guest preferences.

• Excellent service orientation, communication, and problem-solving skills, with a genuine passion for creating personalized guest experiences.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.