Your Role as a Spa Receptionist:
As a Spa Receptionist at FFC, you’ll be the friendly face that welcomes our members and guests, ensuring their experience is nothing short of exceptional. You’ll be responsible for maintaining a clean, safe, and inviting environment while providing top-notch customer service that reflects FFC’s core values.
Position: Spa Receptionist
Job Type: Part-time
Location: FFC West Loop
Compensation: $16.60 per hour
Duties and Responsibilities:
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Welcome with Warmth: Greet members by name with a smile, creating a positive first impression
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Maintain a Pristine Space: Keep the spa’s front desk, and tanning areas (if applicable) spotless and organized
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Professional Communication: Answer incoming calls and direct them with professionalism and care
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Appointment Management: Coordinate with spa staff to manage bookings, ensuring seamless scheduling
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Handle Transactions: Process payments accurately
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Client Connection: Make reminder and confirmation calls to ensure clients are well-informed about their appointments
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Be an Expert: Educate clients on Recovery Lounge services, including the medical benefits and precautions, and guide them in selecting the best products and services for their needs
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Respond & Support: Address members’ questions and concerns and provide additional support to other departments as needed
What We Offer:
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Insurance: Dental, and Vision through Blue Cross Blue Shield of Illinois
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401K: Company match
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Fitness Education: Discounts on certifications (e.g., Pilates, Yoga, Personal Trainer)
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Continued Education: Access to FFC University courses and discounted certifications
Other Perks:
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Club Membership: Complimentary access to all FFC locations.
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Discounts: 25% off Spa, Retail, and Fitness classes.
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Employee Appreciation: Programs and benefits like Pet Insurance, T-Mobile discounts, and more.
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Inclusive Culture: A welcoming and diverse team environment.
Our Commitment to Hospitality: FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role specific training and dates upon hire.
Our Purpose:
"To enhance the lives of our members and guests by improving their overall health and well-being." Our members, guests, and staff are as diverse as the city we call home. We are "Chicago from Day One," committed to building a respectful and inclusive community.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
