Job Description

Role Purpose

Under the general guidance and supervision of the Spa Manager or designate and within the limits of established InterContinental Hotels Group (IHG) and Spa policies and procedures:-

To ensure the highest standard of Customer Care and Service at all times.

Promote the desired work culture around our Winning Ways; Do the right thing, show we care, aim higher, Celebrate difference and Work better together.

Key Accountabilities

• To ensure the highest standard of customer care and service at all times in line with Spirit Health & Fitness brand values and hallmarks.

• Welcome members and hotel guests on arrival.

• Comply with all company signing in and disclaimer procedures.

• Answer the telephone in a professional and timely manner.

• Handle queries and carry out show rounds.

• Responsible for opening and closing reception.

• Ensuring reception and surrounding area is kept clean and tidy.

• To ensure food and beverages are available as appropriate.

• Ensure towels are in ready supply for members and guests by taking towels to and from laundry as required.

• Ensure the implemented booking procedure for sun bed, aerobics classes, consultation and other systems are carried out effectively.

• To assist in the promotion of the Spa by being involved in promotional activities and telephone enquiries/follow ups.

• Assist in the sales of membership and accessories within the Spa.

Key Skills & Experiences

Education: High School Diploma or equivalent.
Experience: At least one year as a receptionist or customer service representative in a corporate environment.

Technical Skills and Knowledge –

• Good customer service skills and general office experience.
• Basic knowledge of PC software. Ability to type at least 45 wpm.
• Good interpersonal and communication skills required greeting visitors, good phone etiquette.
• General knowledge of Company organizational structures/functions preferred in order to direct calls and visitors.