Job Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Deliver a warm, polished and service‑focused welcome to all guests, members and colleagues
• Maintain full knowledge of spa services, treatments and promotions to confidently support guest enquiries
• Operate telephones professionally, ensuring all calls are answered promptly with friendly, accurate and helpful responses
• Manage guest arrivals and departures efficiently, creating a seamless and memorable first and last impression
• Keep the front‑of‑house area immaculate, tidy and styled to a luxury 5‑star standard at all times
• Handle guest concerns with genuine care, resolving where possible before escalating to management
• Complete daily checklists thoroughly and ensure smooth, detailed handovers between shifts
• Maximise guest value by promoting spa services, treatments and retail opportunities appropriately
• Provide accurate information and assistance to guests and visitors, ensuring their needs are fully met
• Follow correct cash‑handling, float and safe procedures in line with company standards
• Build confidence in the Jonas booking system and use it effectively for reservations and guest management
• Carry out front‑of‑house administrative tasks with accuracy and attention to detail
• Support management by undertaking additional duties when required
• Follow all procedures for accident reporting, maintenance issues, fire safety and emergency evacuation
• Adhere to all Health & Safety regulations while on the premises
• Complete all documentation accurately and in accordance with departmental SOPs
• Maintain the company dress code and consistently present a professional, polished appearance