Job Description

Who were looking for:

If you have a genuine interest in enhancing well-being and a love for all things wellness-related, whether it's through promoting a healthy lifestyle, exploring the latest beauty trends, or helping others feel their best, we have the perfect position for you! We are seeking a Spa Receptionist to join the experienced and dynamic team at an exclusive spa nestled under Lions Head in Camps Bay.

What you will bring:

As our Spa Receptionist, you will be responsible for ensuring a seamless spa and salon wellness experience for our guests. Your key responsibilities will include:

• First Point of Contact: Greet guests warmly upon arrival and provide them with a welcoming atmosphere as they enter the spa.
• Manage Guest Experience: Ensure that every guest interaction is positive, offering tips on the best products and services to meet their needs.
• Handle Transactions: Register new guests, process payments for services, and issue invoices while maintaining accurate records of business transactions.
• Support Spa Operations: Assist in the smooth operation of the spa by coordinating appointments and managing schedules effectively.
• Maintain Professionalism: Uphold high standards of customer service and professionalism in all interactions.

Minimum requirements:

• Educational Background: Grade 12 or equivalent.
• Experience: Previous experience as a Spa Host or Receptionist in a Spa or Wellness Centre is preferred.
• Technical Skills: Proficient in Microsoft Office (Word, Excel) and familiar with ESP systems; knowledge of Opera Cloud is extremely advantageous.

Skills:

• Excellent Client Service Skills: Strong communication abilities to interact effectively with guests and team members.
• Time Management: Ability to manage time effectively while handling multiple tasks in a fast-paced environment.
• Proactive Mindset: A self-motivated approach with a goal-oriented attitude.
• Team Player: Flexibility to work weekends and evenings as needed to support spa operations.

Why join us?

This position offers an incredible opportunity to work in a luxurious setting that values wellness and employee development. As our Spa Receptionist, you will play a vital role in creating memorable experiences for our guests while working in an inspiring environment.