Job Description

The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.

• Greet guests warmly and professionally upon arrival, answering any initial inquiries.
• Schedule and confirm appointments, ensuring accuracy and availability.
• Provide information about spa services, packages, and promotions.
• Handle guest requests and inquiries promptly and efficiently.
• Address any guest concerns or complaints with professionalism and empathy, seeking resolution.
• Build and maintain strong relationships with guests to foster loyalty.
• Manage the reception area, ensuring it is clean, organized, and well-stocked.
• Answer and direct phone calls professionally.
• Process payments and handle cash transactions accurately.
• Maintain accurate records of appointments, guest information, and daily transactions.
• Assist with inventory management of spa products and supplies.
• Prepare treatment rooms for each guest, ensuring they are clean, stocked, and welcoming.
• Assist therapists with guest check-in and check-out procedures as needed.
• Promote spa memberships, packages, and special offers.
• Provide information about spa events and promotions.
• Assist with the development of marketing materials as needed.

Qualifications

• High school diploma or equivalent.
• Prior experience in customer service, hospitality, or a related field preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office 1 Suite or similar software.