Job Description

Specific Job Functions:

• Check guests in and out of facility.
• Assist guests with booking appointments.
• Provide exceptional customer service and assist guests with questions.
• Ensure professional and courteous behavior to all guests and employees.
• Answer a multi-line phone system, assist guests with questions or direct calls to appropriate departments.
• Handle cash transactions by taking payments for services and for retail transactions.
• Manage cash till daily and distribute room charge tips to technicians at the end of the day/night.
• Conduct and handle retail sales.
• Perform other job related duties.

Qualifications:

• Two to five years customer service experience preferred.
• At least one year of spa receptionist experience preferred.
• Must maintain a flexible schedule.
• Excellent communication skills necessary.
• Communicate in English both verbally and written.
• Bilingual a plus.
• Basic knowledge of spa software preferred.
• Ability to multi-task and handle a fast-paced work environment.
• Previous retail experience a plus.