Job Description

Assist with day-to-day operations of Health Spa to ensure quality Guest Service.

• Courtesy when dealing with guests and other employees.
• Schedule Spa appointments.
• Inform and educate guests about treatments, products and hotel services.
• Read notes in Health Spa logbook from previous shift.
• Address guests by name, whenever possible.
• Sign in/out bank for cash register.
• Conduct monetary and room charge transactions for guests.
• Answer multi-line telephones in a professional, courteous manner.
• Fold and stock Spa towels.
• Clean exercise equipment.
• Clean floors of Spa periodically each day.
• Assist in maintaining public area restrooms in pool areas.
• Transport soiled linen to laundry chute.
• Maintain cleanliness of saunas, Jacuzzis and steam rooms.
• Maintain proper appearance of Spa lobby entrance, locker rooms, saunas, Jacuzzi, steam room, and fitness areas to include dusting, filling, stocking, folding and polishing.
• Maintain proper par levels for juices and serve guests as needed.
• Clean inside and outside of lockers thoroughly.
• Remove trash in all areas of Spa and Fitness center.
• Maintain cleanliness of pool deck and stock towels.
• Maintain proper attendance in accordance with company and departmental policy.
• Perform other duties as requested.
• Exemplifies our core values, family style service, our mission and vision.
• Exemplifies our DEI (diversity, equity, inclusion) culture.
• Perform other job related duties as assigned.

• Must be 21 years of age or older
• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively on possibly slippery surfaces
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a hot, noisy, smoking and pet-friendly environment

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS Employee is required to meet and deliver our core values, service standards, and family style service.