Job Description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride

Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.

Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.

DEPARTMENT: Chuan Spa

JOB TITLE: Massage Therapist

REPORTS TO: Spa Director & Supervisors

SUPERVISES: NA

PRIMARY OBJECTIVE OF POSITION:

Primary responsibility is to deliver excellence in quality Spa services to guests/visitors/members in a timely, courteous and efficient manner. Escorts clients to and from treatment rooms, attending to any immediate needs throughout their Spa visit. Assists in providing information to any inquiries and helps to coordinate all guest requests for services.

RESPONSIBILITIES AND JOB DUTIES:

• Maintain complete knowledge of:
• All Spa Services
• All Spa Products
• All Beauty Salon Services
• All Fitness Programs
• Maintain complete knowledge and comply with hotel and departmental policies and procedures.
• Set up workstation with necessary supplies.
• Handle guest complaints by following the instant guest pacification procedures and insuring guest satisfaction.
• Arrive prompt, dressed in correct uniform, and adhere to hotel grooming standards. Required performing 5 complimentary treatments per month (per training, sales & promotions, etc.)
• Provide Spa services to guests in a timely, courteous and efficient manner including, but not limited to, massage, wellness therapies, facials, nail services, hair services, body treatments, foot soaks/treatments, etc.
• Maintain an agreed upon retail sales to service ratio with the exceptional products, gifts and accessories provided.
  • Massage therapist: minimum of 7.0% retail sold compared to services performed
  • (Goals are evaluated monthly. Goal must be met within 80% of the above or higher each month.)
• Attend pre/post shift meetings
• Participate fully in maintaining backbar expenses
• Participate in all advanced training without exception.
• Escorts guests to and from treatment rooms in a graceful manner, attending to any immediate needs throughout the Spa visit.
• Assist in providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable yourself and spa cleanliness of the Spa.
• Ensure guest comfort and safety throughout the treatment.
• Maintain work area with necessary supplies, sanitation and disinfection procedures ensuring room is immaculate at all times (tables draped, counters and products clean).
• Assist with cleanliness of all spa areas including all locker rooms.
• Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the spa.
• Assist in any other function as requested by Spa Manager, Director of Rooms or General Manager as it pertains to the spa, lounges, indoor/outdoor area, retail area,
• Participate fully in any/all promotions within the spa and hotel

PHYSICAL DEMANDS:

• Activities include standing, reaching, bending, pushing, pulling, handling, lifting, carrying, seeing, hearing, talking, walking.
• Ability to lift 20 lbs.

SPECIAL SKILLS REQUIRED:

• Ability to give a timely Spa Service, providing a true relaxation and beneficial experience to each guest.
• Ability to manage time to start and end guest treatment on time.
• Knowledge of draping procedures and protocol.
• Ability to focus attention on guests needs, remaining calm, and courteous.
• Ability to promote positive relations with all individuals who approach the spa.
• Ability to maintain confidentiality of all guest information and pertinent hotel data.
• Ability to perform job functions with minimal supervision.
• Ability to perform a minimum of six treatments per shift.
• Ability to work cohesively with other departments and co-workers as part of a team.
• Ability to recommend and sell Spa products to guests for at home care.
• Knowledge of all massage/body treatments offered.

EDUCATION REQUIRED:

• 500 hours minimum from a recognized school of massage.

EXPERIENCE REQUIRED:

• One to three years previous experience in a Spa, Private Practice, Doctor’s Office, Chiropractor’s Office or any combination.

LICENSES OR CERTIFICATES:

• Certified Massage Therapist license required.

SALARY:
18.50 + TIPS
For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/los-angeles/