Job Description

An elegant coastal escape with a laid-back spirit, The Sanderling, located in Duck, North Carolina, is the region’s only full-service resort. With its unparalleled views of the Currituck Sound and the Atlantic Seaboard, the completely revitalized property is the new gold standard for Outer Banks vacationing. From its sophisticated, redesigned guest rooms, suites and residences to its casual and elevated restaurants, wellness facilities and awe-inspiring grounds, The Sanderling offers guests more ways to relax and reconnect than ever before.

The Massage Therapist role is responsible for providing a variety of massage and body treatments while creating a calm, welcoming, and professional environment for every guest. Therapists are expected to uphold the highest standards in service delivery, cleanliness, and guest care, while working collaboratively within a high-performing spa team.

Who We are Looking For:

Guest Experience & Service Delivery (Massage Therapist)

• Provide professional massage services including Swedish, Deep Tissue, Aromatherapy, Sports Massage, and Reflexology
• Perform body treatments such as scrubs, wraps, and hydrotherapy services in accordance with spa protocols
• Customize each service based on guest needs, preferences, and contraindications
• Deliver a consistent, elevated guest experience aligned with The Sanderling brand
• Maintain a calm, attentive, and professional demeanor at all times
• Educate guests on treatment benefits and recommend appropriate services and retail products

• Maintain strong knowledge of all back bar products, including ingredients, benefits, explain product ingredients and their effects
• Recommend retail products based on guest needs, concerns, and services received

Treatment Standards & Protocol Adherence

• Perform all services according to established spa protocols and timing standards
• Begin and end all services on time
• Understand contraindications and apply universal precautions when delivering services

• Arrive 30 minutes prior to scheduled shift to prepare treatment rooms and supplies
• Complete all assigned side work, including laundry, stocking, and spa maintenance tasks
• Maintain a positive, professional attitude and contribute to a supportive team environment
• Work a consistent, assigned schedule based on business needs
• Attend all required trainings, meetings, and protocol refreshers
• Report any guest concerns, incidents, or operational issues to Spa Leadership immediately

Responsibilities and Qualifications:

• Understand the basics of the spa menu and products to communicate knowledgeably with guests
• Assist guests with use of lockers and amenities
• Attend all scheduled meetings and training sessions.
• Demonstrate a team-focused attitude and encourage collaboration.
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting Compliance, and Bloodborne Pathogen Procedures.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.
• Active North Carolina Massage Therapy License (in good standing)
• Certification from an accredited Massage Therapy program
• Previous professional massage therapy experience
• Ability to perform Deep Tissue massage and full-body treatments
• Strong communication, interpersonal, and guest service skills ( Front Desk Coordinator)
• Ability to remain calm, professional, and guest-focused in a fast-paced environment (Front Desk Coordinator)

Preferred

• Experience in a luxury resort or hotel spa environment
• Experience with body treatments (scrubs, wraps, hydrotherapy)
• Reflexology certification or experience
• Dual licensure (Esthetics or Cosmetology) is a plus, but not required

Physical Requirements

• Ability to perform massage services for extended periods (6–8+ hours per shift)
• Ability to stand, walk, bend, and lift up to 25 lbs
• Physical stamina to meet the demands of a high-volume spa environment

Employment Expectations (Peak Season: June – October)

• Availability for full-time, 8+ hour shifts, including weekends and holidays
• Flexibility to work increased hours based on resort occupancy and demand
• Commitment to maintaining service standards during high-volume periods
• Strong teamwork and adaptability to support seasonal operations

What Success Looks Like in This Role

• Guests feel relaxed, cared for, and eager to return
• Services are delivered consistently, on time, and to brand standard
• Therapists confidently educate guests and recommend products that enhance results at home
• Treatment rooms and spa spaces remain clean, organized, and guest-ready
• Therapists actively contribute to a positive, team-oriented environment

Compensation

Massage Therapists - Hourly Rate plus 25% commission on service charge when performing the service.