At Alpenglow Spa, we believe exceptional guest experiences begin with exceptional employee experiences. The Spa Manager is a people-first leader responsible for creating a supportive, engaging workplace where employees feel valued, empowered, and equipped to deliver outstanding service. By developing the team, improving daily operations, and fostering a culture of collaboration and accountability, the Spa Manager drives both employee satisfaction and business success.

Job Specifications:

• Starting Wage: $60,000.00-75,000.00 + Annual bonus
• If hired into a tipped position, guaranteed to make a minimum of $20/hour, inclusive of tips (Add this bullet only for tipped roles)
• Employment Type: Year Round
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities:

Team Leadership

• Recruit, onboard, coach, and develop a high-performing team.
• Foster a positive, supportive workplace culture through regular feedback, recognition, and open communication.
• Create schedules that balance business needs with employee success.
• Lead ongoing training and professional development to support employee growth and service excellence.

Guest Experience

• Ensure every guest receives exceptional, personalized service.
• Support employees in resolving guest concerns with professionalism and care.
• Maintain the highest standards of hospitality, cleanliness, and presentation.

Operations & Business

• Oversee daily spa operations, scheduling, inventory, and facility standards.
• Monitor treatment utilization, retail performance, and key business metrics.
• Collaborate on promotions, partnerships, and initiatives that grow revenue while enhancing the guest experience.
• Continuously improve systems and processes to create a seamless experience for both employees and guests.

Compliance

• Ensure compliance with all health, safety, and sanitation regulations.
• Ensure all team members complete required onboarding, safety, compliance, and ongoing training while maintaining accurate training records.
• Maintain operational policies, procedures, inventory controls, and financial accountability.

Job Requirements:

• 2–3 years of leadership experience in a spa, wellness, hospitality, or luxury service environment.
• Passion for developing people and creating a positive workplace culture.
• Strong leadership, coaching, communication, and conflict resolution skills.
• Experience with scheduling, operations, sales, and performance management.
• Proficiency with spa management software and digital communication tools.
• Highly organized, detail-oriented, and committed to delivering exceptional service.