Job Description

Responsive recruiter

Benefits:

Bonus based on performance
Competitive salary
Employee discounts
Help or transport service
Opportunity for advancement
Training & development
Tuition assistance
Wellness resources

Hand & Stone Massage and Facial Spa | Stamford, CT

Earn $55,000 - $71,000 per year + Performance Bonuses

Benefits

· Health, vision and dental benefits

· Performance-based bonus opportunities

· Competitive salary

· Employee discounts on spa services and retail products

· Transportation assistance

· Career growth and advancement opportunities

· Paid training and professional development

· Tuition assistance

· Wellness resources and support programs

Lead a High-Performing Team. Grow a Thriving Spa. Deliver Exceptional Client Experiences.

Hand & Stone Massage and Facial Spa is seeking a driven, customer-focused Spa Manager to lead our Stamford location. This leadership role is ideal for an experienced manager who thrives in a fast-paced environment, enjoys coaching teams, driving sales performance, and creating outstanding client experiences.

As Spa Manager, you will oversee daily operations, lead and develop a team of wellness professionals, and drive membership growth, revenue performance, and client satisfaction.

Key Responsibilities

Drive Membership & Sales Growth

· Lead and coach the front desk team to achieve membership enrollment goals

· Promote our Lifestyle Membership Program through exceptional client consultations

· Increase revenue through service enhancements, retail sales, promotions, and community outreach initiatives

· Monitor trends and implement strategies to maximize sales performance

Lead & Develop a Winning Team

Recruit, hire, onboard, and retain top talent
Provide ongoing coaching, training, and performance management
Foster a positive, motivating, and results-driven culture
Recognize and reward team achievements

Manage Daily Spa Operations

· Ensure smooth day-to-day operations and staffing coverage

· Maintain compliance with company policies, service standards, and cleanliness expectations

· Track KPIs including membership growth, revenue, retention, retail sales, and guest satisfaction

· Resolve operational challenges proactively and efficiently

Deliver an Exceptional Guest Experience

· Create a welcoming environment that exceeds client expectations

· Handle client concerns professionally and effectively

· Build long-term client relationships that drive retention and referrals

· Ensure every guest receives outstanding service from check-in to check-out

Qualifications

Required

· 2+ years of management experience in a spa, salon, wellness, fitness, hospitality, retail, or service-based business

· Proven success leading teams and achieving sales, membership, or business growth goals

· Strong leadership, coaching, communication, and conflict-resolution skills

· Excellent organizational and time-management abilities

· Proficiency with scheduling, reporting, and operational management

· Availability to work a flexible schedule, including evenings and one weekend day

Preferred

· Experience managing membership-based businesses

· Background in wellness, beauty, spa, fitness, or hospitality environments

· Experience with retail sales and customer retention programs

What Success Looks Like

In this role, success means:

· Consistently achieving membership and revenue goals

· Building a highly engaged, high-performing team

· Delivering exceptional client satisfaction and retention

· Maintaining efficient operations and strong financial results

· Creating an environment where guests and employees love being part of the spa

If you're a passionate leader with a strong sales mindset and a commitment to exceptional client service, we'd love to meet you. Apply today and help make every visit the best hour of our clients' month.

Compensation: $55,000.00 - $71,000.00 per year

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

About Hand & Stone Massage and Facial Spa

With 600+ units across North America, Hand & Stone Massage and Facial Spa makes luxury spa services, including massage, facial, and body slimming & toning, accessible to a broader clientele. Our business has multiple revenue streams, including a monthly membership model that forecasts recurring revenue. Over the past 20 years, we have diversified our spa offerings to appeal to a larger audience, with nearly 600,000 members and growing nationwide. We are looking for health and wellness advocates with sales or business management experience to develop the Hand & Stone footprint in our 1300+ available trade areas. We are also #1 in monthly memberships per spa and #1 in revenue with five available profit streams.

Hand & Stone’s proven business model is successful as it is because of it’s multi-faceted approach. At our foundation, we offer our clients a monthly lifestyle membership program that empowers members to take charge of their wellness with regular rejuvenating massage and facial treatments at an accessible price point. To continue their wellness journey and to share it, we offer:

• Membership Model with Recurring Revenue

• Gift Cards

• Retail Products

• Service Upgrades

• Non-member Services

Industry

Arts & Entertainment

Company Size

5,001-10,000 employees

Headquarters

Trevose, Pennsylvania

Year Founded

2004

Website

handandstone.com

Social Media