Job Description

Spa Manager

Department: Spa

Reports To: Spa Director

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

We are seeking a dynamic and experienced Spa Manager to oversee the daily operations of our luxurious hotel spa. The ideal candidate will be passionate about wellness and committed to providing exceptional guest experiences. This role requires strong leadership, organizational skills, and a keen eye for detail.

Responsibilities:

Operational Management:

o Oversee the day-to-day operations of the spa, ensuring smooth and efficient running.

o Manage staff schedules, including hiring, training, and performance evaluations.

o Maintain high standards of cleanliness, hygiene, and safety throughout the spa.

o Monitor inventory levels of products and supplies, and place orders as needed.

o Ensure compliance with all local, state, and federal regulations.

Financial Management:

o Develop and manage the spa's budget, including revenue and expense tracking.

o Analyze financial performance and identify opportunities for cost reduction and revenue growth.

o Implement strategies to maximize profitability and minimize operational costs.

Guest Experience:

o Deliver exceptional guest service, ensuring a relaxing and rejuvenating experience.

o Handle guest inquiries and complaints promptly and professionally.

o Develop and implement strategies to enhance guest satisfaction and loyalty.

Marketing and Sales:

o Promote spa services through marketing initiatives, including social media and email campaigns.

o Collaborate with the hotel's sales team to create spa packages and promotions.

o Build relationships with local businesses and community organizations.

Qualifications:

· Proven experience as a Spa Manager or similar role

· Strong leadership and management skills

· Excellent communication and interpersonal skills

· Knowledge of spa treatments, products, and industry trends

· Ability to work flexible hours, including weekends and holidays

· Passion for wellness and a commitment to providing exceptional guest experiences

Benefits:

· Competitive compensation package

· Opportunities for professional development and training

· Employee discounts on hotel services and products

· A supportive and collaborative work environment

Perks & Benefits:

· Medical, Dental, Vision

· Hotel Discounts

· Paid Time Off

· Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Qualifications

Education

• College degree preferred

Skills and Experience (Essential)

• At least 18 years of age
• Previous experience in spa management
• Computer skills
• Possess a good command of the English language and ability to clearly and pleasantly communicate with guests, both in person and by telephone
• Thorough knowledge of hotel services and facilities

Skills and Experience (Preferred)

• Degree in Hotel/Spa Management
• Fluency in Spanish

Salary Range

NA