Summary: Spa Manager is responsible to maintain daily operations at the Spa to include scheduling, training, and supervising spa receptionists; coordinating and scheduling spa services; merchandising; and providing superior customer service and sales.
Major Job Tasks:
- Open/Close the spa as scheduled
- Ensure daily operating procedures are followed by employees
- Assist director in preparing employees schedules and submitting payroll information
- Assist in ordering spa merchandise and supplies
- Maintain a neat and clean spa and adjust as needed
- Provide superior customer assistance and service
- Maintain positive work environment to facilitate excellent service
- Operate point of sale system and accurately handle payment transactions
- Provide a quiet, efficient, harmonious spa experience for guests
- Maintain effective appointment booking procedures
- Assist in training and supervising spa receptionists
- Discipline spa receptionists as needed and recommend discipline for therapists as needed
- Assist the Spa Director in other duties as needed
Required Education/Experience/Skills:
- Prior retail sales and supervisory experience
- 3-5 years experience in the spa industry
- Excellent communication skills for positive interaction with employees and customers
- Ability to perform point of sale operations to include handling cash and credit transactions
- Basic typing skills
Requested Education/Experience/Skills:
- Experience with Microsoft Word and Excel
- Experience with a Spa management software program
Working Condition: Potential work hazards include slipping, tripping and falling.
Physical Requirements:
- Ability to stand during entire shift
- Ability to reach, bend, stoop and climb ladder as needed
At Spectrum Resorts, we believe in teamwork, family, and supporting each other. It's just who we are.
Is this who YOU are? If so, we may have a place for you at our family of resorts, The Beach Club Resort & Spa in Gulf Shores and Turquoise Place in Orange Beach.
Spectrum Resorts is home to team members who want to make a difference in the lives of their work family and the families we host each year. Together, we're redefining the beach vacation into a time when families can truly rest, relax, and reconnect with their loved ones. We’re doing all this while innovating in the industry, nurturing career goals, and celebrating each other's successes.
Curious about what it's like to be a world-class team member at Spectrum Resorts? Listen to what the team has to say.
