Spa Manager — Hand & Stone Massage and Facial Spa

Hillsborough, NJ

We're hiring a full-time Spa Manager to lead our full-service Hand & Stone spa in Hillsborough. This is a hands-on leadership role built around three things: selling memberships, filling the appointment book, and delivering a five-star client experience. You run the floor, coach the team, and make sure every client walks out feeling like that visit was the best hour of their month — and books their next one before they leave.

The right person is goal-oriented and growth-minded, with a real track record in sales management, spa or service operations, and customer service. You lead from the floor, you love developing people, and you know how to turn great service into loyal, returning members.

What you'll focus on

This role lives and dies by three priorities:

1. Selling memberships. Membership is the heart of our business. You coach and motivate your team to educate and delight every client so they join our Lifestyle Program — and you hold the standard that makes conversion consistent, not occasional. You lead from the front desk by example.

2. Filling the appointment book. More appointments mean more revenue and more members. You drive bookings and rebookings, keep the schedule tight and full, recover cancellations, and make sure every client leaves with their next visit already on the calendar. You watch utilization and you move it.

3. Delivering an exceptional client experience. Every visit should feel like a five-star experience, from the greeting at the front desk to the treatment room and the rebooking on the way out. You set the standard, train to it, and protect it on every shift — because experience is what turns a first-time guest into a long-term member.

What you'll also own

You manage a full-service spa — both the massage side and our esthetics/facial side — including a front-desk sales team, massage therapists, and estheticians working with professional lines like Dermalogica and IMAGE Skincare across facials, microdermabrasion, LightStim, DiamondGlow, and more. That means recruiting and building a strong team, running smooth daily operations, and measuring results so the spa keeps growing.

What you need to succeed

2–3 years of management experience in salon/spa, retail, or hospitality
A proven background in sales management and coaching a team to goals
Comfort with metrics — you can read a P&L or a sales report and act on it
A flexible schedule, including some nights and a weekend day
The ability to confidently promote the benefits of massage and skincare services
Strong people skills — you can lead, develop, and have the hard conversations when you need to

What we offer

Competitive base pay plus performance-based bonus (details discussed in interview)
401(k) with company match and health insurance
Ongoing sales and leadership training
A clear path to grow with a multi-location group that's actively expanding across New Jersey

Apply today

If you're a sales-driven leader who loves building teams and delivering an exceptional client experience, come lead the team at Hand & Stone Hillsborough.

Esperance Beauty is an equal opportunity employer. This position is at Hand & Stone Massage and Facial Spa in Hillsborough, New Jersey.

Compensation: $20.00 - $27.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

About Hand & Stone Massage and Facial Spa

With 600+ units across North America, Hand & Stone Massage and Facial Spa makes luxury spa services, including massage, facial, and body slimming & toning, accessible to a broader clientele. Our business has multiple revenue streams, including a monthly membership model that forecasts recurring revenue. Over the past 20 years, we have diversified our spa offerings to appeal to a larger audience, with nearly 600,000 members and growing nationwide. We are looking for health and wellness advocates with sales or business management experience to develop the Hand & Stone footprint in our 1300+ available trade areas. We are also #1 in monthly memberships per spa and #1 in revenue with five available profit streams.

Hand & Stone’s proven business model is successful as it is because of it’s multi-faceted approach. At our foundation, we offer our clients a monthly lifestyle membership program that empowers members to take charge of their wellness with regular rejuvenating massage and facial treatments at an accessible price point. To continue their wellness journey and to share it, we offer:

• Membership Model with Recurring Revenue

• Gift Cards

• Retail Products

• Service Upgrades

• Non-member Services

Industry

Arts & Entertainment

Company Size

5,001-10,000 employees

Headquarters

Trevose, Pennsylvania

Year Founded

2004

Website

handandstone.com

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