Job Description

Role Responsibility:
Beauty spa management
Treatment choice and schedules
Staffing
Training
Ensuring the spa is run to a high standard
Profitability
Complying with all government regulations

Detailed Duty & Responsibilities :

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Empower associates to provide excellent customer service.

• Solicits associate feedback, utilizes an open door policy and reviews associate satisfaction results to identify and address associate problems or concerns.

• Ensures associates understand expectations and parameters.

• Strives to improve service performance.

• Brings issues to the attention of the department manager and Human Resources as necessary.

• Managing the day-to-day operations of the spa.

• Ensures all associates have the proper supplies, equipment and uniforms.

• Observes service behaviors of associates and provides feedback to individuals.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Participates in associate progressive discipline procedures.

• Participates in an on-going associate recognition program.

• Reviews comment cards and guest satisfaction results with associates.

• Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.

• Supervises on-going training initiatives and conducts training when appropriate.

• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.

• Celebrates successes and publicly recognizes the contributions of team members.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Manages supplies and equipment inventories within budget.

• Maintains cleanliness of spa and related areas and equipment.

You must have:
Relevant recognized qualifications
Have run and managed a similar business in Dubai before
Minimum five years of experience
Be driven to succeed
Treat the business as you would your own
Fluent in English.

Our client :

A Spa that provides beauty and general well-being services for women in the comfort of their homes in a professional, specialized, safe, and in a modern way ...

Two Spa managers - Riyadh and Khobar

Female 30-50 Years

Background - Spa - Massage - Nails hairstyle

Any nationality - With Transferable Iqama