Job Description

Gibbston Valley Wines is home to New Zealand’s Best Resort Spa 2025, a testament to our dedication to exceptional guest experiences. Alongside our award-winning wines, fine dining, luxury accommodation, and a world-class spa, we create unforgettable moments for every guest.

At Gibbston Valley Wines, we live by our values: Care Always | Grow Together | Craft with Purpose | Honour the Land

We are looking for a hands-on Spa Manager to lead our intimate boutique spa, which has only 3 treatment rooms. You will be managing a small team of just 2 other spa therapists, ensuring exceptional treatments and experiences for our guests.

About the role:

• Lead all spa operations and ensure a seamless, premium guest experience
• Deliver massage, beauty, and relaxation treatments yourself – be a hands-on leader
• Recruit, train, and mentor a small spa team, fostering a supportive and professional environment
• Promote spa packages and upsell services to maximise revenue
• Manage inventory, equipment, and vendor relationships
• Handle guest requests and complaints promptly to ensure 100% satisfaction
• Stay ahead of spa industry trends and suggest enhancements
• Maintain a clean, organized, and inviting spa environment at all times

About you:

• At least 2 years’ experience in a spa environment or a qualification at level 4 or higher.
• Experience working in a supervisory or leadership capacity.
• Hands-on treatment experience with a strong understanding of massage and beauty therapies.
• Lead recruitment, onboarding, training, and ongoing staff development
• Exceptional leadership and customer service skills.
• Strong organizational and operational abilities.
• Flexible, team-oriented, and passionate about wellness and guest satisfaction.
• First Aid certificate

What We Offer

• A leadership role in an award-winning spa in a premium lodge setting
• A tight-knit, supportive team and positive workplace culture
• Staff perks including wine, spa, and hospitality discounts
• Hours are mostly daytime (including weekends) with occasional evenings
• A stunning natural work environment – just 25 minutes from Queenstown

Apply now with your CV and a brief cover letter - please ensure you answer the screening questions for your application to progress.

*We’re grateful for the interest in joining the Gibbston Valley Wines team. As we receive a high number of applications, we’ll be in touch only with shortlisted candidates. To be eligible for consideration, you must be based in New Zealand, and legally able to work here. We are not able to sponsor for this role. Thank you for understanding – and for taking the time to apply.