Job Description

What you will be doing:

You will be responsible for overseeing the day-to-day spa operations, including managing and organising invoices, coordinating group bookings, and ensuring all relevant information is communicated clearly to the night team and finance team.

· Oversee and ensure the smooth day-to-day running of the Front of House (FOH) operations (Retail & eforea Spa Reception) by communicating and delegating tasks effectively to ensure achievement of objectives and operational standards

· To monitor Stay Experiences (Satisfaction Tracking System) results and provide recommendations to Head of Department.

· To ensure that all products are ordered, stored and requisitioned according to the highest standards. Potential shelf life of products must be taken into account

· To build and maintain excellent relationships with all product suppliers, ensuring an effective partnership when it comes to training, service, promotions and incentive programs

· Take ownership of and be responsible for ensuring all administration procedures regarding client care are carried out including managing booking procedures, client payments and consultation cards.

· Follows Hilton’s operating brand standards at all times in the Spa.

· Environmentally Awareness according to Hilton Worldwide

· Have strong attention to detail and organisational skills.

· Able to work independently with a high level of efficiency and initiative to get things done.

· Collaborate with the Head of Department and Director of Operations regarding administration and office co-ordination as required.

· Constantly strive to increase guest satisfaction through personalisation, quality, creativity, range and value for money services available throughout the spa

Culture and benefits

Our team are responsible for living up to our brand promise of ‘ensuring that every guest feels cared for, valued and respected’ we achieve this by ensuring our Blue Energy culture is alive in each of our hotels. Blue Energy is the unspoken energy and passion behind each of our dedicated team members who are focused on making a difference. It links our vision ‘To fill the earth with the light and warmth of hospitality’ – to our values of ‘Hospitality’, ‘Integrity’, ‘Leadership’, ‘Teamwork’, ‘Ownership’ and ‘Now’. As a Hilton team member you can expect to receive;

· A competitive industry wage and generous annual leave benefits

· Team member only discount - global Hilton room rates

· Membership with ‘Hilton Rewards’ Australasian benefits program

· Discounts of up to 50% on products and services in participating Hilton outlets

· Access to Hilton University training, offering more than 2500 learning programs

· Career development planning and opportunities

If you would like more information about this opportunity, please visit our website.

hiltonworldwide.com/careers

The Person – Qualifications, Skills and Experience

· Minimum 2 years’ experience in the Spa & Wellbeing industry

· Previous experience with rostering and payroll is required

· Availability to work weekends and evenings and flexibility is required

· Excellent customer service experience

· Proficient in Microsoft office, specifically Microsoft excel data entry and analysis

· Positive attitude

· Good communication skills

· SOP development experiences

· Flexibility to respond to a range of different work situations in fast past environment and proactive action

· Ability to work autonomously and in a team

· Team organisation experience leading a diverse team

· Financial and budget report experience required

· Excellent grooming and presentation