Job Description

SPA & Health Club Manager

Department: Spa & Recreation

Employment Type: Fixed Term - Full Time

Location: Indonesia - Jakarta

To take 100% responsibility to manage a successful spa via leading the Spa & Health Club team effectively to deliver and exceed the guests’ expectations and maximise profitability in accordance with spa vision, core values and all related brand standards, procedures & policies

Key Responsibilities

To oversee the spa have a clear understanding of, and to always work in line with, all related standards, core values, visions and goals of Spa.
Provide a service that is responsible, continuous, spontaneous, personal and genuine. This requires a very high level of communication and social skills to take responsibility for the whole team.
Actively contributing in and directing all meetings as necessary.
Take responsibility for ensuring maximised booking & service delivery of guest journey by concierges & therapists from beginning to end.
Take full responsibility for reviewing all suggestions and comments from staff and guests and making necessary adjustments.
Full responsibility for monitoring all facility and service standards and keeping him/her up to date of any operational opportunities.
To deal with problems, enquiries and complaints from Spa clientele & informing the Spa Manager.
To ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene.

About Kempinski Hotels

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

To see all the different Kempinski jobs and apply, please go to https://careers.kempinski.com

Industry

Travel & Hospitality

Company Size

10,000+ employees

Headquarters

Munich, DE

Year Founded

Unknown

Website

kempinski.com

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