We are seeking a passionate and experienced Spa Head Therapist to join our luxury hospitality team. The successful candidate will be responsible for overseeing the day-to-day operations of the treatment areas, ensuring the highest standards of guest service, professionalism, hygiene, and therapist performance.
This role requires a hands-on leader with strong technical expertise, excellent guest engagement skills, and the ability to motivate and develop a high-performing spa team within a luxury environment.
Supervise and support the daily operations of the spa treatment areas
Deliver spa treatments to the highest luxury hospitality standards
Train, coach, and continuously develop therapists in treatments, product knowledge, and customer service
Maintain exceptional cleanliness, hygiene, and presentation standards throughout the spa
Monitor treatment and retail sales performance and support the achievement of departmental targets
Coordinate therapist schedules and rosters according to operational requirements
Manage stock inventory and retail products in line with company procedures
Liaise with suppliers regarding products, training, promotions, and retail displays
Assist in recruitment, trade testing, and onboarding of therapists
Conduct regular therapist performance evaluations and coaching sessions
Handle guest feedback and complaints professionally and efficiently
Collaborate closely with Front Office and Concierge teams to enhance guest experience and increase spa capture rate
Minimum 2 years’ experience as a Senior Therapist or Head Therapist within a luxury hotel or resort spa
Internationally recognized spa or beauty qualification
CIDESCO, ITEC, or CIBTAC certification preferred
Strong knowledge of anatomy and physiology
Previous experience in therapist training and team leadership
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Guest-focused with a positive and professional attitude
Good computer skills
Fluent English communication skills, both written and verbal
Flexible to work operational hours as required
Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle.
Set in the heart of the Culture Village, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking ‘Pietra di Fiume’ design of the iconic Medusa and Greek décor. A walk through the 5-star hotel’s public spaces reveals several exclusive designs and fabrics from Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel – a true luxury retreat for leisure travellers.
Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by Versace exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel’s 8 restaurants and bars is designed to have an al fresco terrace to reflect the heritage of Palazzos, where the internal court was the informal space to meet, dine and enjoy the weather. The three outdoor pools are decorated with mosaic tiles and surrounded by palm trees and flowers. The beautifully landscaped gardens and unobstructed views of the Dubai Creek and skyline, make this luxury hotel an ideal venue for weddings and social events in Dubai.
