Job Description
The Spa Guest Services Associate assists the spa staff in providing a unique and outstanding spa experience for our members and guests. Also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in retail sales.
Essential Responsibilities:
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Check guests and members in and out.
- Process transactions for events, guest fees, membership fees, dues, etc.
- Handle administrative functions of the spa including spa software, inventory, telephones, appointments and guest questions.
- Be the source of information regarding spa treatments, equipment and products.
- Assist guests in the retail area.
- Ensure facility is prepared for opening and closing.
- Monitor cleanliness and orderliness of facilities.
- Perform other duties as requested by management.
Qualifications
Requirements:
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High School diploma or equivalent and/or 1-year experience in a spa or related field preferred.
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1 year retail experience preferred.
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Bilingual skills preferred.
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Flexible and long hours are sometimes required.
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Strong verbal and written communication skills.
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Ability to work with financial information and basic arithmetic functions.
Physical Requirements (In-Office Role)
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Occasional standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Location Description
101 Lakeway Dr, Austin, Texas 78734
Relax and enjoy the tranquility of Lakeside Reflections at the Lakeway Resort and Spa. Perched above the shimmering waters of Lake Travis, our Texas Hill Country resort provides a variety of sports and recreational amenities for the entire family. We also feature a full-service spa, three large swimming pools, a whirlpool, a swim-up bar and a slide area that's terrific for kids. Enjoy cocktails with a view at our rustic lower lobby bar and savor creative Southern cuisine at our restaurant with outside seating featuring panoramic lake views.
Location
Austin Lakeway Resort & Spa-ALR
