Job Description

As Spa Guest Service Agent, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.

My duties and responsibilities will include:
• Greet guests on arrival at the Spa and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible.
• Ascertain guest satisfaction, ensure that all guest billing procedures are handled correctly and bid guest farewell.
• Maintain and update of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.
• Liaise with Spa housekeeping team to ensure that rooms are serviced according to guests’ preferences and requirements and that vacant rooms are cleaned according to arrival schedules.
• Liaises with engineering to ensure swift response to maintenance problems.
• Knowledge of all facilities and services offered by the resort including all room rates, categories, as well as their location and layout, credit policy of the hotel and reservation coding.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
• Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upsell all resort facilities and activities.
• Knowledge and strict adherence to LQA / Forbes standards.

Qualifications
To execute the position of Spa Guest Service Agent, I have the required qualifications minimum a hospitality diploma/degree, technical skills and experience in a similar or greater role in luxury hotels with proven results.

Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.
I have a good command of written and spoken English and some knowledge of the local language and customs.

The above is intended to provide an overview of the role and responsibilities for a Spa Guest Service Agent at Six Senses The Palm Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.