Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city's vibrant pulse. Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo's hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes. The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne. The former is an elevated Parisian bistro, while the latter – listed on Asia's 50 Best Restaurants and The World’s 50 Best Restaurants – is the epitome of fine French dining yet regionally-inspired.

About the role

Welcoming and greeting guest warmly, and ensuring that they feel comfortable and have great spa experience on their visit by following Four Seasons standards and operational procedures.

What you will do

• Provide assistance to guests and members about the retail merchandise.
• Utilize the telephones according to Four Seasons standards.
• Respond properly in any hotel emergency or safety situation.
• Reporting any malfunction or Engineering issue to the appropriate department.
• Handling and prioritizing daily logistics to aid daily operations.
• To provide a friendly and professional service that always exceeds guest’s expectations.

What you bring

• Require a flexible schedule in order to accomplish all major responsibilities and tasks.
• Ability to operate fax, scanner, copier, telephone, adding machine, calculator.
• Require knowledge of and the ability to operate computer equipment and Microsoft Office Suite software.
• Ability to read, write and speak English and Japanese.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• 50％F&B outlet discount for other Four Seasons Hotel in Japan (except SÉZANNE)
• Complimentary Employee Meals
• Social insurance

• Define contribution benefit

• Yearly health check up

Schedule & Hours:

• 40 working hours per week.

• 10 days off every month except February　（9 days）

* Successful candidates must possess legal work authorization for Japan and be fluent in English and Japanese business communication.